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07-01-2021

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Can I do a factory reset with a external hardrive for the recovery media tool

2021-07-01, 20:28 PM

I was given a work thinkpad that has windows password from an old employee, I tried the factory reset option via holding the shift and reset, but the reset my pc option does not display under troubleshoot.

 

My next step was using the recovery media tool, but it does not recognize the external hard drive. Does this strictly need a usb flash drive to work? Or is there another method I can reset this PC?

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9371 Posts

01-13-2008

United States of America

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Re:Can I do a factory reset with a external hardrive for the recovery media tool

2021-07-01, 21:19 PM

It may help others to help you if you indicate what model laptop you have.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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Re:Can I do a factory reset with a external hardrive for the recovery media tool

2021-07-01, 22:16 PM

Thinkpad X1 gen 3 extreme.

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92 Posts

07-15-2018

United States of America

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Re:Can I do a factory reset with a external hardrive for the recovery media tool

2021-07-02, 5:12 AM

Bios only supports USB 2.0 devices, so your recovery device must use USB 2.0 interface only.  If your recovery device support both USB 2.0 and 3.0, it will not work.

Or you can load USB 3.0 driver after bios,  but that requires boot into another bootloader first , that probably will be too complex for occasional users.

 

 

 

 

 

@ TylerDaniels wrote:

I was given a work thinkpad that has windows password from an old employee, I tried the factory reset option via holding the shift and reset, but the reset my pc option does not display under troubleshoot.

 

My next step was using the recovery media tool, but it does not recognize the external hard drive. Does this strictly need a usb flash drive to work? Or is there another method I can reset this PC?

 

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Re:Can I do a factory reset with a external hardrive for the recovery media tool

2021-07-02, 22:10 PM

The USB 2.0/30. hasn't been an issue for several generations of ThinkPads  (if it ever was) and IIRC wasn't a BIOS issue anyway.  BIOS could boot 3.0 install media but once it handed off to the OS's installer - which didn't have 3.0 drivers - things went sideways. Can't imagine it's a problem with a Gen3 Extreme., unless trying to install Win 7.  I use USB 3.0 flash drives all the time on my later generation ThinkPads.

 

Something else is going on.  What exactly are you trying to install?  How was the media prepared?  Is it UEFI-bootable?

 

Z.

 


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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