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Coronadoisdead
Token Ring
Posts: 98
Registered: ‎12-11-2012
Location: Pittsboro, NC
Views: 1,787
Message 1 of 22

Can we now install mSATA SSDs in our US X230s without voiding the warranty?

So it had been discussed before on this forum that installing a mSATA device on an X230 was a warranty voiding action (the part was listed as CSU instead of FSU).  And we in the USA had no option to have one installed at all.

 

Now on Lenovo's site when I try to configure an x230 it says that you can order a mSATA compatible one under the different screen options.

 

I ordered a week or so ago, but does this mean we can now install them without voiding warrnaties?

 

Anyone from Lenovo have an opinion on this?

ceb
WWAN
Posts: 632
Registered: ‎09-09-2012
Location: DC Metro area
Views: 1,779
Message 2 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Not from Lenovo but general warranty advice (applies in the US, may or may not apply elsewhere)

 

There are few things that will "void" a warranty. Installing an mSATA is not one of them.

 

What it will do is allow Lenovo to refuse warranty service on a failure if they can show that your mod (in this case installing the mSATA) caused or substantially contributed to the failure. Accordingly, they could refuse warranty service for a failed touchpad if the palmrest connector was damaged during installation of the mSATA but would be hard pressed to connect a screen failure to your mod.

 

The concept is very simple - if your mod broke it then you pay for it.

 

Although this is the law, it might be more difficult to do in practice because you have little recourse if the manufacturer (Lenovo, Hoover, BMW, whoever) denies warranty service.

 

You must always be prepared - both emotionally and financially - to pay for the possible consequences of your mods.

 

Oh - as far as "voiding" the warranty. That is a very long and involved process that requires specific action on the part of the manufacturer. It basically says that whatever mods you made influence the entire system so that any failure can be tied directly to the mod. For computers I could see a modification of the electrical system, overclocking to the point that it affects other systems and the like as a reason for a manufacturer to say "anything that fails is your fault.

 

Adding a mSATA has risks but assuming that it is installed correctly and starts working properly, then there is very little risk to the rest of the system.

 

When I consider a mod I always ask "is this available in the rest of the world and what - if any - changes did the manufacturer make to allow for that added feature?" In the case of the mSATA, it seems like they made no changes - they just didn't offer that option in the US.

Retired Support Specialist
Posts: 636
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Location: Raleigh, NC
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Message 3 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Hey there Coronadoisdead,

 

I would advise against installing the mSATA at this moment, as it may void your warranty. I assume you will be wanting to install this via the mini PCI-e slot available in the X230. In this installation a Field Service Only part would have to be removed to do the installation according to the hardware maintence manual page 70 (page 76 when navigating adobe reader). The palm rest, keyboard and battery pack will need to be removed, and the palm rest is the field service only part.

 

Now, there may be other options that we can look at to ensure you don't void your warranty. If you will, please private message me your serial number for your machine (if you have received it), so that I can take a look at your specific warranty information and see all what it covers. I'll be back in touch as soon as possible after your private message.

 

Thank You,

George



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ceb
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Message 4 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?


@Tout1108G wrote:

Hey there @Coronadoisdead

 

I would advise against installing the mSATA at this moment, as it may void your warranty. I assume you will be wanting to install this via the mini PCI-e slot available in the X230. In this installation a Field Service Only part would have to be removed to do the installation according to the hardware maintence manual page 70 (page 76 when navigating adobe reader). The palm rest, keyboard and battery pack will need to be removed, and the palm rest is the field service only part.

 

Now, there may be other options that we can look at to ensure you don't void your warranty. If you will, please private message me your serial number for your machine (if you have received it), so that I can take a look at your specific warranty information and see all what it covers. I'll be back in touch as soon as possible after your private message.

 

Thank You,

George


 

I respectfully disagree. Removing an FRU will not "void" the warranty unless the manufacturer (in thise Lenovo and not an independent (non-Lenovo owned but authorized)) determines that the modification (in this case removing the palmrest) caused or significantly contributed to whatever failure occurred.

 

In addition, since the mSATA is available in the rest of the world without any other modifications by Lenovo, Lenovo cannot legally claim that the mere presence of a mSATA is sufficient grounds to deny warranty service.

 

That said, this is the law and in practice it may be different. A Lenovo repair shop may incorrectly refuse warranty service (or even incorrectly use the term "voiding the warranty") and the customer may be left to resolve this issue in small claims court where they would prevail (but is it worth the hassle?)

 

As I've always said, be prepared to pay for any damage that your mods may cause and be prepared to educate people on the differences between "voiding the warranty" and refusing warranty service on a specific failure.

Former Administrator
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Message 5 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

 

Ceb,

 

I think your advice is right - opening a system does not automatically void the warranty.

 

Tout is probably taking a deliberately conservative position based on internal training that distinguishes CRU and FRU parts.  Some FRU parts aren't orderable by a customer under warranty with the expectation that they will install it. For example, a system board.   So, our support center agents tend to follow that logic when advising customers. 

 

If the part is listed as a FRU, it is not generally customer installable (as Lenovo considers it).   So, if we answer officially, then we may have to say that it is not expected the customer would install the part.

 

As you note, it gets a bit sticky if a customer installs a part and then it doesn't work.  Who winds up with the liability if something is broken?

 

Mark

 

ceb
WWAN
Posts: 632
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Location: DC Metro area
Views: 1,627
Message 6 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Mark - posting on Christmas? That's dedication.

 

The following applies to any manufacturer and virtually all products sold in the US.

 

You are certainly correct that when something breaks following any modification it is often a finger pointing exercise with no real winner - the customer generally doesn't have the technical understanding to properly state their case and the manufacturer's rep (the repair station) is often more concerned with assuring that they get reimbursement from the manufacturer than appeasing the customer - in part because manufacturers are cracking down on what they see as warranty fraud and repair stations may be a bit overzealous in identifying a modification as being the cause of the failure.

 

While the law may be on the side of the consumer, getting a manufacturer's attention once a repair station says "caused by a mod" may be difficult - which is why I always say that you need to research any prospective mods, determine all of the possible consequences - both up and downsides - and decide if the possible pitfalls are worth the possible gains - and be prepared to pay for whatever your mod breaks.

 

Let's look at this particular mod again.

 

The mSATA is available (without any other manufacturer tweaks) in other parts of the world.

The impediment to this mod is removing the palmrest/touchpad which is not considered a customer serviceable unit - although it is no harder than removing the keyboard (which is a customer replaceable unit)

Many people have installed an mSATA and there are virtually zero reports of problems

 

The possible problems are (in my estimation)

 

Breaking something while installing the mSATA

Having another problem which a tech blames on the modification

 

The upsides

 

Additional storage faster than a hdd but slower than a ssd

 

Each consumer needs to determine if the upsides are worth the consequences.

 

Merry Christmas all.

Coronadoisdead
Token Ring
Posts: 98
Registered: ‎12-11-2012
Location: Pittsboro, NC
Views: 1,561
Message 7 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Thanks for all the advice guys.
PNutts
Token Ring
Posts: 54
Registered: ‎09-04-2012
Location: USA
Views: 1,525
Message 8 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

This thread has a lot of good info. And just to clarify, the palm rest is an optional-service CRU that customers may replace themselves.
Retired Support Specialist
Posts: 406
Registered: ‎07-19-2012
Location: Raleigh, NC
Views: 1,518
Message 9 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Hello All,

 

Here is a link to the parts of the computer that may or may not void the warranty.

http://support.lenovo.com/en_US/product-and-parts/detail.page?DocID=PD024282

 

Anything with a yes on it will not void your warranty. I do hope this helps with any change in parts you decide on. Smiley Wink

 

Hope this helps,

 

Alex


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ceb
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Posts: 632
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Location: DC Metro area
Views: 1,507
Message 10 of 22

Re: Can we now install mSATA SSDs in our US X230s without voiding the warranty?

Alex

 

According to that, the mSATA will not cause warranty woes - is that correct? That would be outstanding news.

 

I would like to reiterate my admonishment about using the term "voiding the warranty" as very few mods will actually cause a manufacturer to "void" a warranty.

 

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