cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 252
Message 1 of 10

Cannot use trackpad when I plug mouse, option to turn on grayed out

Hello,

 

I have new TP X1 Yoga (3rd gen) and whenever I have a mouse plugged, I cannot use the trackpad. This wouldn't be a problem, but since I have a wireless Logitech mouse, I tend to keep the wireless receiver dongle always on to avoid losing it, and even with the mouse turned off this disrupts the trackpad. 

 

Is this a known bug? Is there something I can do to fix it?

 

Cheers and thanks in advance,

Leo

Guru
Posts: 1,311
Registered: ‎07-21-2010
Location: US
Views: 223
Message 2 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Welcome to the forums.

 

 

Do you have "Leave touchpad on when mouse is connected" checked in settings?

 

 

touch.PNG

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 207
Message 3 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Yep, it is on:

 

Annotation 2019-03-19 051932.png

leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 171
Message 4 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Sorry for bumping this but I've tried everything except a bluetooth mouse. Trackpad is disabled no matter what is the setting whenever I plug a wired mouse our the Logitech RF receiver/dongle.
Guru
Posts: 1,311
Registered: ‎07-21-2010
Location: US
Views: 142
Message 5 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

I just tested on my X1Y3 I plugged in a wired Dell optical mouse.  My trackpad works even when the mouse is plugged in.,  Have you tried both the left and right usb ports?  Are all Vantage updates been installed?

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 130
Message 6 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Yep, everything updated. I tried both USB-A ports, I’ll try to find a usb-c adapter to plug a wired mouse or the Logitech receiver on the left side as well.

Guru
Posts: 1,311
Registered: ‎07-21-2010
Location: US
Views: 121
Message 7 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Weird I plugged into USB A port and it works for me.  I dont know maybe toggle the touchpad on and offi or the setting to choose leave touchpad on after mouse plugged?  Have you tried rebooting?  Not turn off and on but choose restart since windows 10 with fast start up turned on is really not turning off?

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 118
Message 8 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Tried rebooting, leaving the setting on, off, etc...

 

Just noticed something else: Synaptics Touchpad settings (linked from Settings menu) hangs at this screen, with or without mouse connected:

Annotation 2019-03-25 102831.png

leogodoy
Paper Tape
Posts: 6
Registered: ‎03-18-2019
Location: BR
Views: 114
Message 9 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Adding insult to injury: the trackpad works just for a few seconds even with the mouse plugged on after booting Windows 10. 

 

I've uninstalled the Synaptics driver and restarted my PC. Both devices worked at the same time, but no settings where available for the trackpad and there was an annoying window telling me that it coudn't find the trackpad, etc... The system installed the driver automatically and then after reboot, same situation as before. 

Guru
Posts: 1,311
Registered: ‎07-21-2010
Location: US
Views: 103
Message 10 of 10

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

Sorry only thing I can think of is uninstalling the driver and software for Synaptics and rebooting then install the below driver manually.  To uninstall see readme instructions at the below link.

 

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Check out current deals!


Shop current deals