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05-31-2019

FI

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  • Message 11 of 16

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

2019-06-03, 5:17 AM

I have the exact same problem with X1 Yoga (3rd gen). The "Leave touchpad on..." setting is enabled. I have tried uninstallling and reinstalling the latest Synpatics drivers several times. When I delete the driver, the touchpad works together with the mouse until a new driver gets installed, but none of the gestures work properly. After a new reboot, the driver gets installed and I cannot use the touchpad with the mouse anymore.

 

I noticed that in device manager, there are two entries for the touchpad, Synaptics Pointing Device and HID-compliant mouse (see attachment). The other two HID devices are my external mouse and the touchscreen + pen. I have tried disabling the HID-compliant mouse, but it does not help.

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1 Posts

08-24-2019

IN

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  • Message 12 of 16

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

2019-08-24, 17:20 PM

Hello,

 

I also have new TP X1 Yoga (3rd gen), and I am facing the exact same issue after getting the driver updated. Each behavior is same the way @leogodoy has mentioned. This is really annoying now and I have tried everything to my level. I am unable to use either my trackpad or my new Logitech wireless mouse. I always need to disconnect the mouse dongle to use my trackpad.

 

Just information: I understand this driver is the latest version of Synaptics UltraNav.

 

Please help us LENOVO! This is really critical.

 

Thanks,

Piyush.

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01-18-2020

US

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  • Message 13 of 16

Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

2020-01-18, 1:25 AM

I was able to solve this by simply uninstalling the Synaptics driver and not reinstalling it. I guess I am missing out on all of the fancy features with two and three finger commands but at least I can always leave in my Logitech dongle and still use my trackpad mouse.

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Re: Cannot use trackpad when I plug mouse, option to turn on grayed out

2020-02-20, 19:06 PM

Rolling back the driver updates worked for me. Now I am able to use the trackpad when connected to a wireless mouse and still use Synaptics shortcuts as well.

 

 

 

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1 Posts

02-21-2020

US

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  • Message 15 of 16

Re:Cannot use trackpad when I plug mouse, option to turn on grayed out

2020-02-21, 19:09 PM

I tried rolling back the driver updates and it fixed it. Now the trackpad works when mouse is connected and able to use the synaptics gestures as well.

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1 Posts

03-12-2020

IE

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  • Message 16 of 16

Re:Cannot use trackpad when I plug mouse, option to turn on grayed out

2020-03-12, 6:40 AM

thanks all

 

I had exactly the same symptoms.  Rolling back the driver worked. Kudos for showing the screenshot. 

 

IBallesty

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