01-09-2017 07:22 PM
The title pretty much says it all. It's a brand new laptop, never dropped or anything. First instance occurred about 3 weeks after receiving it, but less than a week after taking it out of the box. Took like 20 minutes of hitting the power button but eventually it returned to normal. Two pictures of two separate instances are attached.
On a separate note, I've noticed some minor issues with the searching feature next to the windows button--sometimes no results will come up when I search for control panel or something similar.
Is this just a dud? It's my laptop but I use it for work when traveling, so I was not expecting such terrible reliability after hearing so highly of the Thinkpad brand. I have a one-year warranty, but at the moment this seems more like a manufacturing defect. I'd appreciate any advice on how to follow up with Lenovo on this.
05-28-2017 05:17 AM - edited 05-28-2017 06:23 AM
The problem appears sparingly. After another incident, I rebooted into safe mode and reproduced the problem again. I recorded a video:
By the way, аfter the first time this happened, I updated everything: windows, drivers, BIOS - this did not solve the problem.