06-22-2019 08:54 PM
The battery of a Lenovo X1 Carbon 5th Gen deteriorated very quickly (within two or three weeks) to "Poor Condition", able to hold 45% of charge after only 136 cycles. Three weeks ago, it seemed to work perfectly and was in very good condition. The battery should really last more than that!
I tried the Battery Gauge Reset and it helped by going fom 32% to 45%. But this is still awful.
Are there any suggestions on how to recondition the battery? Is there a test I can perform on the battery to try to see what is going on? Any way to reset the battery?
If not, is this replaceable?
Laptop is no longer under warranty.
Very, very frustrating!
Thank you for any help.
07-04-2019 12:38 PM - edited 07-04-2019 12:42 PM
There are factors that could cause battery failure, which include, but not limited to, temperature, daily usage, charging and discharging cycles. In addition, there are apps/programs that consume a lot of CPU, GPU and RAM usage. Thus, this affects the battery life of the computer in order to perform the task well. This also includes the peripherals of the computer such as the wireless card and Bluetooth if it is always turned on. Here's a guide on how to extend the battery life of your laptop https://support.lenovo.com/us/en/solutions/ht117144.
Battery gauge reset is probably the best you can do to test the battery. Since the unit is no longer in warranty, you can get the part number of the battery from here https://support.lenovo.com/us/en/partslookup?Source=social_eservices&Medium=LITHIUM&Term=eServices_&... (enter the serial number) then you may contact our official parts distributor here https://lenovo.encompass.com/?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=2019070...
(enter the part number) to check for the availability.
07-05-2019 06:11 PM
Thank you for your help.
Could using this adapter have damaged the battery?