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  • Posts: 2
  • Registered: ‎03-09-2019
  • Location: US
  • Views: 46
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Carbon X1 5th Gen won't connect to Thunderbolt or USB-C dock

2019-03-09, 3:34 AM

I've been using a USB 3.0 Pro dock with my Carbon X1 5th gen. I wanted to updgrade my external monitor to an ultrawide - so I bought a Thunderbolt 3 dock. The dock will charge my laptop, but nothing plugged into it is detected, nor does it show up in device manager or in the Thunderbolt Software. I did install the drivers for the dock.


I then tried a USB-C dock to see if I had different results - same problem. The dock doesn't show up in device manager, nothing plugged into it is detected. The dock does charge my laptop. 


Any ideas what I can try to troubleshoot this? 

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