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MarkLevison
Paper Tape
Posts: 7
Registered: ‎10-29-2017
Location: CA
Views: 844
Message 1 of 4

Carbon X1 5th Generation - Thunderbolt 3 Dock - crashes/halts/disconnects

Machine model: 20HRCT01WW
 
At seemingly random intervals the Dock stops working (for USB perphirals) and my wife has to move keyboard/mouse to the machine itself - defeating the purpose of a very expensive dock.
 
Machine is fully up to date the current version of windows and all drivers (including the Thunderbolt dock).
 
I would report this directly to support but Lenovo it won't allow to me register my wife's X1 with my account inspite of the fact that I'm the one who ordered it. Ugh.
 
Thanks
Mark Levison
NJGLEN
Punch Card
Posts: 24
Registered: ‎11-02-2017
Location: AE
Views: 512
Message 2 of 4

Re: Carbon X1 5th Generation - Thunderbolt 3 Dock - crashes/halts/disconnects

Did you ever get a solution to this problem? We experiencing it with the Thunderbolt 3 Dock and the new X1 Yoga 3rd Gen. Every possible firmware, driver, bios, software etc is installed and still it happens at least once a day. 

MarkLevison
Paper Tape
Posts: 7
Registered: ‎10-29-2017
Location: CA
Views: 501
Message 3 of 4

Re: Carbon X1 5th Generation - Thunderbolt 3 Dock - crashes/halts/disconnects

Since its my wife's machine I don't see it very often. I don't think the dock is magically better. I do know that she keeps her keyboard and mouse plugged into the machine.

MarkLevison
Paper Tape
Posts: 7
Registered: ‎10-29-2017
Location: CA
Views: 495
Message 4 of 4

Re: Carbon X1 5th Generation - Thunderbolt 3 Dock - crashes/halts/disconnects

I should for $300 Canadian I'm really not impressed with the dock. I've found just as good via amazon for $120-30 Canadian.

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