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ducttape2
What's DOS?
Posts: 2
Registered: ‎01-11-2019
Location: US
Views: 99
Message 1 of 3

Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

I have a 6th Gen X1.  One of the thunderbolt ports no longer works with the monitors on the docking station - the keyboard and mouse do work.  The monitors do work when plugged into the other thunderbolt port.  I am worried that one will stop working too.  

 

I do not know of any damage or issues and I ensured the latest drivers were installed.  

 

Any ideas on how to troubleshoot? 

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YKO
Paper Tape
Posts: 3
Registered: ‎01-08-2019
Location: TR
Views: 74
Message 2 of 3

Re: Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

I've had a similar problem you may try backflashing the bios or updating the bios.For backflashing you should enable BIOS BackFlash and then type your mode name and bios update to google download and install it for updating download update from Lenovo website's Carbon X1 6th Gen page

ducttape2
What's DOS?
Posts: 2
Registered: ‎01-11-2019
Location: US
Views: 35
Message 3 of 3

Re: Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

Thanks!  I downloaded the Lenovo update utility and updated my BIOS, Thunderbolt and a few other drivers and it has resolved the issue.

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