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3 Posts

01-11-2019

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Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

2019-01-11, 17:35 PM

I have a 6th Gen X1.  One of the thunderbolt ports no longer works with the monitors on the docking station - the keyboard and mouse do work.  The monitors do work when plugged into the other thunderbolt port.  I am worried that one will stop working too.  

 

I do not know of any damage or issues and I ensured the latest drivers were installed.  

 

Any ideas on how to troubleshoot? 

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11 Posts

01-08-2019

TR

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Re: Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

2019-01-11, 19:58 PM

I've had a similar problem you may try backflashing the bios or updating the bios.For backflashing you should enable BIOS BackFlash and then type your mode name and bios update to google download and install it for updating download update from Lenovo website's Carbon X1 6th Gen page

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This helped me too

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3 Posts

01-11-2019

US

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Re: Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

2019-01-14, 21:05 PM

Thanks!  I downloaded the Lenovo update utility and updated my BIOS, Thunderbolt and a few other drivers and it has resolved the issue.

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8369 Posts

01-13-2008

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Re: Carbon X1 6th Gen - The Thunderbolt port used for power doesn't work with dock

2019-01-22, 19:31 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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