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borys86
Paper Tape
Posts: 6
Registered: ‎07-17-2018
Location: DK
Views: 803
Message 1 of 5

Carbon X1 6th gen: crash after reattaching to dock station

Windows event log is full of the following error.

 

Symptoms to observe: is that after attaching the laptop to dock station using USB-C cable it freezes. The screen would show the login window but the mouse and the keyboard are unresponsive. After pressing the power button on the dock station laptop goes into a hard reset.  

 

Log Name:      System
Source:        Microsoft-Windows-Smartcard-Server
Date:          27/08/2018 09:40:42
Event ID:      610
Task Category: None
Level:         Fejl
Keywords:     *****
User:          N/A
Computer:      *******
Description:
Smart Card Reader 'Microsoft UICC ISO Reader 0d758e12 0' rejected IOCTL TRANSMIT: Adgang nægtet.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 a4 04 00
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Smartcard-Server" Guid="{4FCBF664-A33A-4652-B436-9D558983D955}" EventSourceName="SCardSvr" />
    <EventID Qualifiers="0">610</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-08-27T07:40:42.296257600Z" />
    <EventRecordID>91354</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>******</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="Message">Adgang nægtet.</Data>
    <Data Name="Reader">Microsoft UICC ISO Reader 0d758e12 0</Data>
    <Data Name="IOCTL">TRANSMIT</Data>
    <Data Name="CommandHeader">00 a4 04 00</Data>
  </EventData>
</Event>

using latest version of drivers (fully updated using Lenovo update utility)

 

SeaPee
Punch Card
Posts: 9
Registered: ‎08-27-2018
Location: AQ
Views: 782
Message 2 of 5

Re: Carbon X1 6th gen: crash after reattaching to dock station

I got two things you can try, that has worked for me.
1. if the issue is consistent, go into BIOS and under "Config" there should be a security level for the Thunderbolt, Set it to "No Security" -> F10 "Save and exit".
2. If the first one dont work uninstall the Thunderbolt program and reinstall it. its important you uninstall -> reboot -> install.

- S.P
AndersH
What's DOS?
Posts: 2
Registered: ‎09-17-2018
Location: DK
Views: 457
Message 3 of 5

Re: Carbon X1 6th gen: crash after reattaching to dock station

@borys86 - Did you ever solve this problem? I have the exact same problem... 

borys86
Paper Tape
Posts: 6
Registered: ‎07-17-2018
Location: DK
Views: 449
Message 4 of 5

Re: Carbon X1 6th gen: crash after reattaching to dock station

Long story:
1. I got in contact with local Lenovo representative. Reported the issue

2. First, they tried to replace a motherboard. It did not yield any results.

3.  At last Lenovo offered and I did accept to get laptop replaced. Now I am running the same model. so far it is ok but I am trying to be very, very careful with the cable and USB port. 

 

In our department we have a few laptops like this and we got the same issues on other laptops. 

AndersH
What's DOS?
Posts: 2
Registered: ‎09-17-2018
Location: DK
Views: 403
Message 5 of 5

Re: Carbon X1 6th gen: crash after reattaching to dock station

Thanks borys86,

 

Have already had the motherboard replaced but as you also experienced to no avail. Will ask them if the card reader can be replaced separately or if it was already replaced as part of the motherboard replacement.

 

Good luck! :-)

 

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