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lavaina1
Fanfold Paper
Posts: 5
Registered: ‎09-15-2019
Location: FR
Views: 211
Message 1 of 10

Carbon X1 7th generation bluetooth issue

I am unable to detect bluetooth devices on this new X1 Carbon 7th generation running Windows 10. My other computer is able to detect this one. I have tried updating drivers etc to no avail. The security troubleshooter for bluetooth always finishes with check of radio status _ FIXED.

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 101
Registered: ‎05-22-2019
Location: CN
Views: 170
Message 2 of 10

Re: Carbon X1 7th generation bluetooth issue

HI guys,

Could you kindy help me a screenshot of Settings->Device->Bluetooth&otherdevices-> Click "Add Bluetooth or other device".

Also, please provide a device screenshot at device manager .Thanks!!

lavaina1
Fanfold Paper
Posts: 5
Registered: ‎09-15-2019
Location: FR
Views: 152
Message 3 of 10

Re: Carbon X1 7th generation bluetooth issue

2019-09-18 (1).png2019-09-18.pngAnnotation 2019-09-18 213000.png

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 101
Registered: ‎05-22-2019
Location: CN
Views: 138
Message 4 of 10

Re: Carbon X1 7th generation bluetooth issue

Hi ,

Looks like the BT device & driver state working properly .Is there no any device was show into list after click "Bluetooth" under the "Add a device" ? If yes, maybe have a HW cable connect issue . Reference as below.

无标题.png

lavaina1
Fanfold Paper
Posts: 5
Registered: ‎09-15-2019
Location: FR
Views: 128
Message 5 of 10

Re: Carbon X1 7th generation bluetooth issue

No. It does not find anything, though as I said my other computer has identified the X1 but obviously cannot pair
Lenovo Employee Vmax100K
Lenovo Employee
Posts: 101
Registered: ‎05-22-2019
Location: CN
Views: 120
Message 6 of 10

Re: Carbon X1 7th generation bluetooth issue

Hi Lavaina1,

Maybe it is cable connect issue . Please check the cable or take you PC to lenovo service have a look .

无标题.png

lavaina1
Fanfold Paper
Posts: 5
Registered: ‎09-15-2019
Location: FR
Views: 86
Message 7 of 10

Re: Carbon X1 7th generation bluetooth issue

No loose cables here:

 

23-09-2019 15-28 Office Lens (2).jpg

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 101
Registered: ‎05-22-2019
Location: CN
Views: 82
Message 8 of 10

Re: Carbon X1 7th generation bluetooth issue

Please follow picture to check cable .

23-09-2019%2015-28%20Office%20Lens%20(2).jpg

lavaina1
Fanfold Paper
Posts: 5
Registered: ‎09-15-2019
Location: FR
Views: 69
Message 9 of 10

Re: Carbon X1 7th generation bluetooth issue

So unscrewing this screw will do what exactly?

Lenovo Employee Vmax100K
Lenovo Employee
Posts: 101
Registered: ‎05-22-2019
Location: CN
Views: 55
Message 10 of 10

Re: Carbon X1 7th generation bluetooth issue

Hello,

Needn`t unscrewing this screw . Just review the BT cable of under the black thin section.  If still cannot fix you question . please take you PC go to Lenovo service for have a look. Thanks!

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