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06-16-2020

US

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Carbon X1 Gen 8 - Grainy Webcam Quality

2020-06-16, 1:24 AM

I recently started using a new X1 Carbon Gen 8 and the included camera quality has been very low with a very grainy picture. I've reinstalled the latest webcam driver for Windows 10 and confirmed in Settings --> Camera that I have my camera set to the highest quality for photos and videos (0.9MP, 16:9, 1280x720 for photos and 720p, 16:9, 30fps for videos). I've also cleaned the webcam glass to no avail - can someone please advise what the issue might be? I'm assuming / hoping not a hardware issue that would necessitate a return. Thanks!

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90 Posts

08-28-2016

US

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Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2020-06-30, 21:14 PM

I have exactly the same problem. The camera quality sucks! It is much worse than the Gen 7 I have.

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1 Posts

07-04-2020

US

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Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2020-07-04, 17:39 PM

I have the exact same problem. The camera quality is just terrible.

 

It's worth pointing out that I'm using Ubuntu, and the camera is the one with the IR sensor made for Windows Hello.

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90 Posts

08-28-2016

US

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Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2020-07-04, 22:30 PM

I run Windows 10 and the IR Camera. I reinstalled everything and the image still looks awful, like a 200x100 resolution and slightly out of focus. 

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27 Posts

09-13-2011

DK

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Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2020-07-07, 8:12 AM

I am on Win10 on my X1 Gen 8 camera quality is fine. I am using realtek driver version 10.0.19041.20142 (Lenovo publishes 10.0.19041.20134) which I found on Windows update and manually updated. It updates both the IR and standard part in one go.

 

I also now see the the .142 is available for download here.

https://necacom.net/index.php/realtek/web-camera/12430-realtek-web-camera-drivers-version-10-0-19041-20142-whql

 

I have no clue if the driver update from .134 -> .142 will do anything for you, but it's worth a try.

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