Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

26 Posts

08-10-2020

Germany

27 Signins

285 Page Views

  • Posts: 26
  • Registered: ‎08-10-2020
  • Location: Germany
  • Views: 285
  • Message 11 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-01-19, 18:37 PM

Same issue here, I'm on driver version 10.0.19041.20164 already but no improvement. I feel this can't be solved using a driver update, will always connect an external cam, even cheap models offer better video quality.

Reply
Options

1 Posts

01-23-2021

Turkey

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎01-23-2021
  • Location: Turkey
  • Views: 5
  • Message 12 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-01-23, 19:22 PM

I realy surprised when I see that poor quality on X1 8th generation. I do not believe it, there must be a solution for it  

Reply
Options

1 Posts

01-28-2021

Germany

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎01-28-2021
  • Location: Germany
  • Views: 0
  • Message 13 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-01-28, 20:35 PM

I also got the Carbon X1 v8 and what can I say the camera is really underground. None of the laptops I've had in the last 6 years have had such a bad camera. I can't believe this quality is so right. 
If really such a should, Lenovo should be ashamed to sell something like this. If there is no solution, these were the last Lenovos we bought at our company.

Reply
Options

1 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

5 Signins

20 Page Views

  • Posts: 1
  • Registered: ‎01-07-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 14 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-01-29, 14:24 PM

I bought my Carbon X1 in the Black Friday sale.

I am SO shocked by the camera quality.

 

Just had the longest and most appalling chat with Lenovo hardware support.

The (rude) guy looked at the image I sent them of the poor quality, grainy image... and told me that's normal for a 720p camera.

He said there was nothing he could do to resolve my "non-existent problem" !!!!!!!

 

Name: Nikolay Katrev, date: 29/01/2021, time: c 1400 GMT
Just in case anyone from Lenovo is actually monitoring this thread :)

 

 

I've had a Yoga in the past, and a rubbish Dell from work, and both had a much better quality camera.

 

Do you think its the hardware? or the settings?

Any new fixes out there?

 

thx p

Reply
Options

1 Posts

02-01-2021

Germany

4 Signins

30 Page Views

  • Posts: 1
  • Registered: ‎02-01-2021
  • Location: Germany
  • Views: 30
  • Message 15 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-04, 10:04 AM

Hi,

same issue here with my V17-IIL. At the shop it was listed with 720p, but it definitely is 480p (0.3 Megapixel) which is crap. 0.3 Megapixel camera is also listed when I scan my Laptop in the Lenovo service area and look at the parts list. I talked to the lenovo service and he confirmed there is no option of upgrading the camera. My Thinkpad X390 at work has 720p which is ok, but 480p is more or less useless.

My guess is Lenovo concentrated on the important parts (CPU, RAM, etc.) and tried to save on things like the camera and thought few would care. In the pandemic situation with everyone working from home and talking to friends via video now it really is a huge disadvantage.

Reply
Options

1 Posts

02-17-2021

Denmark

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎02-17-2021
  • Location: Denmark
  • Views: 5
  • Message 16 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-17, 13:07 PM

I have same problem. Just bought the x1 carbon 8 gen.

Webcam is so bad and grainy. Even my 10 years old ipad and my iphone is better. And so is my 6 years old previous Carbon X computer.

Contacted Lenovo. No help at all. Technical support just says this is the best camera you can get from Lenovo. And they cant even help with potential drivers nothing. Every contact basicly ends with - well you still have return right - you have only had it in 10 days. This is ridicolous. They even say we havent heard any issues on the camera. And then I go to this forum and see a lot of you having exact this problem.

 

Really bad - Lenovo!!!

 

The computer is great in most other aspects. Love it. But now I have to buy from a competitor - since in these times a good camera is of course needed. At least a decent one. that is at least as good as in previous Carbons....

Reply
Options

1 Posts

02-18-2021

United States of America

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎02-18-2021
  • Location: United States of America
  • Views: 0
  • Message 17 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-18, 15:26 PM

Purchased 9 Gen8 X1 Carbons for my company, over half the users are complaining about the bad cameras.

 

I wouldn't recommend the Gen8 to anyone at this time

Reply
Options

6 Posts

10-17-2017

Germany

35 Signins

198 Page Views

  • Posts: 6
  • Registered: ‎10-17-2017
  • Location: Germany
  • Views: 198
  • Message 18 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-22, 15:55 PM

I bought the Laptop during Black Friday 2020. I discovered the poor webcam quality too late. Otherwise I would have returned the laptop.
The quality is not bearable. Basta!  There is no way this is HD (which stands for High Definition!).

My old laptop was the Lenovo X1 G2 (2nd Generation). The webcam in this 2014 model was MUCH better than in the new laptop from 2020.

Does anyone think we should at least get a discount because of wrong and misleading claims?

Reply
Options

4 Posts

02-25-2021

United States of America

5 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎02-25-2021
  • Location: United States of America
  • Views: 30
  • Message 19 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-28, 0:27 AM

This is terribly disappointing. My x1 carbon gen 8 is waiting to get shipped. I am now thinking about canceling the order due to this poor webcam quality.

Reply
Options

4 Posts

02-25-2021

United States of America

5 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎02-25-2021
  • Location: United States of America
  • Views: 30
  • Message 20 of 20

Re:Carbon X1 Gen 8 - Grainy Webcam Quality

2021-02-28, 0:33 AM

I'm reading that the webcam quality for the non-IR webcam is quite good, but the IR webcam is very blurry. Can ya'll confirm which webcam you have if you've got a poor quality webcam? Is it the webcam with the IR? Anyone without the IR and just have the regular 720P webcam and still have poor quality?

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms