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10 Posts

05-08-2018

Australia

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Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-09, 21:28 PM

Hi X1 Carbon users,

Since early 2021, my Gen 2. X1 Carbon Touchbar Function Key is not allowing me to cycle the display and is always stuck on the function keys. (F1, F2, F3, etc..) I can't access speaker volume, etc quick gestures. 

 

The bar it self works as I can use all the other keys, including the settings button (launches the Adaptive Keyboard Settings app) , keyboard light. 

 

I am tracing this back to a Windows update recently but I am not sure which one. There is a suggestion it is due to the Lenovo Power Management Driver ( Lenovo Power Management Driver 1.67.16.42 (n2hku07w) that is the issue. 

 

https://www.reddit.com/r/Lenovo/comments/lrviyj/help_needed_x1_carbon_fn_key_on_touchbar_is_stuck/

 

I have run all the updates from Lenovo Drivers website (service bridge detects the laptop etc and says no updates) and nothing has resolved the issue. 

 

Anyone with the same issue and has a resolution? - Apart from a complete O/S reinstall. 

 

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10 Posts

05-08-2018

Australia

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-10, 9:42 AM

Fixed. Thanks to another forum, someone advised its a Driver issue and can be resolved by installing a previous Windows 8 driver. 

 

I used the driver from the following link:
https://support.lenovo.com/us/en/downloads/ds029026-hotkey-features-integration-for-windows-81-32-bit-64-bit-thinkpad

 

Installed, rebooted when prompted and its working perfect. Fn key now cycles touchbar accordingly! Props to Reddit member Averykal.

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3289 Posts

01-08-2021

Philippines

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-09, 21:55 PM

Hello phez,

 


Greetings
I suggest that you share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us detail more about your machine variant.
Kindly provide the Windows build version as well.
 
It would also help running diagnostics.
 
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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3 Posts

03-09-2021

Canada

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-09, 22:48 PM

Hi.  I have exactly the same issue.  After my windows update, my Adaptive keyboard is not switching.

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3 Posts

03-09-2021

Canada

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-10, 0:39 AM

Hi... My Windows 10 Pro OS build is 19042.844, version 20H2.   

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10 Posts

05-08-2018

Australia

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-10, 9:42 AM

Fixed. Thanks to another forum, someone advised its a Driver issue and can be resolved by installing a previous Windows 8 driver. 

 

I used the driver from the following link:
https://support.lenovo.com/us/en/downloads/ds029026-hotkey-features-integration-for-windows-81-32-bit-64-bit-thinkpad

 

Installed, rebooted when prompted and its working perfect. Fn key now cycles touchbar accordingly! Props to Reddit member Averykal.

1 person found this solution to be helpful.

This helped me too

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3 Posts

09-16-2020

United States of America

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-14, 2:02 AM
Thanks Phez! This sort of fixed it for me. I had the same problem following the Windows 10 2020 2nd half upgrade. (But that upgrade fixed my fingerprint reader which was broken since the last upgrade!) After some trepidation about loading a Winows 8 driver on Windows 10, I did it, and my Fn key works now, I can cycle between a few menu choices, but they seem different from before, and don't include the F1/F2/F3... choice (which I never used anyway) Main thing I missed when it was broken was the volume control. Thanks!
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3289 Posts

01-08-2021

Philippines

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-03-20, 11:36 AM

Hello phez,

 


Greetings

 


Glad to know it's all ok now.
We appreciate for updating us here and sharing it on the forums

 


Best regards, 
Lorenzo_Lenovo



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4 Posts

12-04-2018

United Kingdom of Great Britain and Northern Ireland

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-08-20, 18:01 PM
Download then execute the file. Don't worry that it says it's for Win 8.1. Works fine. Thanks.
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3289 Posts

01-08-2021

Philippines

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Re:Carbon X1 Touchbar Fn key not functioning correctly / broken since Windows 10 update

2021-09-01, 21:03 PM

Hi divingrichard, 

 


Glad to hear it works for you.
We appreciate for updating us here.
Take care.

 

 

Regards, 
Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
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