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JGTinNJ
Paper Tape
Posts: 2
Registered: ‎12-01-2018
Location: US
Views: 137
Message 1 of 2

Carbon X1 Windows 10, suddenly my password and the answers to security questions are not recognized

So I turn on my Lenovo X1 Carbon running Windows 10 Pro, get a picture (that I hate and would like to remove) then am asked to sign in. I give my password, I know it is correct, and it says it is not. Okay it said the first time that I could reset password, and up came two security questions. I answered them correctly, but the message was that they were incorrect as well. So now I have tried multiple times with password(s) and still cannot get in, and I can't get the reset option either. Any ideas of what I should do? Up until a day ago things were working just fine.

JGTinNJ
Paper Tape
Posts: 2
Registered: ‎12-01-2018
Location: US
Views: 117
Message 2 of 2

Re: Carbon X1 Windows 10, suddenly my password and the answers to security questions are not recogni

What do you know, I shut it down in frustration. Turned it back on. Now it likes my password and I am working again as if nothing had happened!

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