Dear all,
I'm having trouble with both my touchpad&trackpoint not working properly.
I am not sure whether there's something to do about my hardware or not, but all things started to mess up.
I have been experiencing the issue that sometimes my touchpad and trackpoint didn't work. At first I solved it through disabling driver signature enforcement, but later on both the touchpad and trackpoint lost its function after I hibernate/sleep. I have to restart the system and select that advanced boot option again to use them.
I don't know the exact time the issue started to deepen, but, I'm guessing that it's about the touchpad firmware update. I installed it someday and after rebooting the program told me that the attempt to update is failed. And after that the touchpad&trackpoint became completely unusable. Both the device can be seen in the device manager but they just lost their functions. I have tried reinstalling the driver and all the installing progress seem to be completed except the firmware updating failure.
Here's the log from TrackPointDetect.exe:
TouchPad-Flash Utility
2018-08-24 23:38:14
Command Line: TrackPointDetect.exe
OS: 64-bit
[WARNING]: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Synaptics Reset fail
[WARNING]: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Reset fail
[WARNING]: WriteCommand 0xF4 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF4 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF4 => 0xFE failed.
[ERROR]: Fail to leave TransparentMode.
[ERROR]: Fail to enter Transparent Mode.
In the device manager, the category Mice and other pointing devices, there's only a Synaptics Touch pad device (I'm not sure whether the other two matters: Logitech Virtual Gaming Mouse and USB input device(I'm using a G900))
And in the category Human Interface Devices, the Synaptics HID-Compliant Touch pad device's location (In the device properties) appears to be unknown.
Now both the touchpad and trackpoint is disabled and I cannot use it.
Can you help me have them working again?