01-07-2013 06:45 AM
I recently purchased an X131E.
It's great but after an hour or so of being turned on it acts as if the control key is pressed, and makes it hard work using Office, IE etc...
A re-boot resolves it, but it just happens again soon after. I'm sure the key is not stuck, what could be causing this? How can I resolve it?
It's not the sticky keys as I have disabled that after trawling other forums
Any help appreciated.
Would this be covered under the warranty?
01-07-2013 09:54 AM
This could be a driver issue, try downloading the Update Retriever 5.00 tool, it will let you know if you have any driver updates, Its located half way down the site. With Update Retriever, you can manually initiate the search for update packages, or schedule an automatic search for new update packages at a specified time interval. Here is the System Update Solution Deployment Guide.
Update Retriever first time setup
When you launch Update Retriever the first time, you need to set up Update Retriever. To do the first
time setup of Update Retriever, do the following:
1. Launch Update Retriever.
2. On the Welcome screen, specify a repository folder and set the logon information by doing the following:
a. Type or browse a repository path for the share drive used as the network share repository in the
Repository path field.
b. Type a user name and password for the share drive used as the network share repository in the
user name and password fields.
3. In the Get new updates panel, click Add.
4. In the Add new systems window, set the triplet information for a system by doing the following:
a. Type the applicable machine type. You can find the machine type on the bottom of a notebook
computer or on the rear of a desktop computer.
b. Select the applicable operating system.
c. Select the applicable language.
d. Click add and then click Save.
5. In the Get new updates panel, select the check box next to the applicable machine type you want to
search for update packages.
6. Click Next and then click Finish to search for the applicable update packages. Update Retriever will
place the update packages in the designated repository folder.