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01-29-2020

US

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  • Registered: ‎01-29-2020
  • Location: US
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Customer service hang off my phone call. How to get contact to ask for windows activation?

2020-01-29, 21:57 PM

The SSD in my carbon x1 6th dead within a year. I sent it to lenovo asking them to fix it. This took two weeks. 

 

After I received it, I found the windows they installed is NOT the orginial windows, and it's NOT activiated!

 

I tried to call the customer sevice for a product key. The lady asked me to ship it back. I told her that reinstall the windows will cause the loss of all the software I installed - a lot are license associated and expensive. I asked if they can just give me the product key or if they can pay the software I got, I'm fine to ship it back. The lady just hang off my phone.....twice.....

 

I'm very upset with the customer service. Is there a way to get contact with her upper manager and solve this issue? 

Many thanks! 

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