09-14-2012 11:51 AM
Got my X1 Carbon yesterday. Does have the loose clickpad.
Worse issue - it would power down randomly - as in you are typing and suddenly it goes completely dead, as in "lights out" or someone pull the plug type dead. Also does not sleep properly - often when it goes to sleep it dies and you get an improper windows shutdown warning when you restart it. Happens both with AC power and battery power.
Was on hold for 1.5 hours trying to reach a sales rep to make an exchange and got disconnected.
Tried to do factory restore just to see what will happen but F11 on startup does not work.
The notebook looks great but otherwise I can't say I am very happy with my experience.
09-14-2012 12:45 PM - edited 09-14-2012 02:42 PM
Way to go Lenovo... 20th Anniv. flagship model and units are shipping with missing parts, poor build quality/loose screws and who knows what other issues will appear in another week. If mine isn't perfect when I receive it on Monday it will be my last Lenovo. Your long-time Thinkpad users are very disappointed... What a joke!
EDIT: Now it looks like we're getting DOA's... Awesome. Who's building these things?!
09-14-2012 04:34 PM
Impossible to reach Lenovo post sales - so far total time on hold is 3 hours.
Will be contacting Amazon Payments to see what kind of recourse I have. I sure hope I am not stuck with a non-working laptop after paying this kind of money!
09-14-2012 05:12 PM
All right, after 2.5 hours on hold got through.
Returning it. Kinda sad to return it since I do love the design and the ergonomics, but at this point I am just not comfortable getting another one, my suspicion is that because of the demand they are skipping on QC....
09-14-2012 05:45 PM