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durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 4,102
Message 1 of 21

Defective X1 Carbon - dies randomly

Got my X1 Carbon yesterday. Does have the loose clickpad.

 

Worse issue - it would power down randomly - as in you are typing and suddenly it goes completely dead, as in "lights out" or someone pull the plug type dead. Also does not sleep properly - often when it goes to sleep it dies and you get an improper windows shutdown warning when you restart it. Happens both with AC power and battery power.

 

Was on hold for 1.5 hours trying to reach a sales rep to make an exchange and got disconnected.

 

Tried to do factory restore just to see what will happen but F11 on startup does not work.

 

The notebook looks great but otherwise I can't say I am very happy with my experience.

SonicDethmonkey
Punch Card
Posts: 20
Registered: ‎09-14-2012
Location: San Jose, CA
Views: 4,026
Message 2 of 21

Re: Defective X1 Carbon - dies randomly

Way to go Lenovo... 20th Anniv. flagship model and units are shipping with missing parts, poor build quality/loose screws and who knows what other issues will appear in another week. If mine isn't perfect when I receive it on Monday it will be my last Lenovo. Your long-time Thinkpad users are very disappointed... What a joke!

 

EDIT: Now it looks like we're getting DOA's... Awesome. Who's building these things?!

durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 3,934
Message 3 of 21

Re: Defective X1 Carbon - dies randomly

Impossible to reach Lenovo post sales - so far total time on hold is 3 hours. 

Will be contacting Amazon Payments to see what kind of recourse I have. I sure hope I am not stuck with a non-working laptop after paying this kind of money!

durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 3,921
Message 4 of 21

Re: Defective X1 Carbon - dies randomly

All right, after 2.5 hours on hold got through.

 

Returning it. Kinda sad to return it since I do love the design and the ergonomics, but at this point I am just not comfortable getting another one, my suspicion is that because of the demand they are skipping on QC....

Thumper88
Token Ring
Posts: 24
Registered: ‎04-24-2011
Location: Michigan, USA
Views: 3,903
Message 5 of 21

Re: Defective X1 Carbon - dies randomly

Amazon payments? Did you order from a third party?
________________________________________
X230 - Intel Core i7-3520M - 16GB - 256G SSD
T400 - Intel Core 2 Duo T9600 - 8GB - 160GB SSD
T43 - Intel Pentium M 750 - 2GB - 100GB HDD
durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 3,865
Message 6 of 21

Re: Defective X1 Carbon - dies randomly

No, when you buy from Lenovo website directly, you have an option to use Amazon Payments.

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mareluce
HDMI
Posts: 161
Registered: ‎08-22-2012
Location: US
Views: 3,782
Message 7 of 21

Re: Defective X1 Carbon - dies randomly

What are you getting instead?

stackz07
Punch Card
Posts: 94
Registered: ‎07-26-2011
Location: United States
Views: 3,775
Message 8 of 21

Re: Defective X1 Carbon - dies randomly

I bet the reason for the long hold times is that everyone is calling about their defective x1c

durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 3,696
Message 9 of 21

Re: Defective X1 Carbon - dies randomly

I bought  an 11 inch MBA. Will have to run Parallels...oh well.

 

durask
Paper Tape
Posts: 8
Registered: ‎09-14-2012
Location: USA
Views: 3,548
Message 10 of 21

Re: Defective X1 Carbon - dies randomly

OK, UPS shows the returned X1 delivered back to Lenovo on 9/21

 

No refund so far.

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