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littlejohnjt
Blue Screen Again
Posts: 1
Registered: ‎05-08-2013
Location: Orlando, FL, US
Views: 6,821
Message 1 of 3

Disappearing mouse pointer when resuming from sleep

I am having an issue where my X1-Carbon Touch returns from sleep, the mouse pointer is not visible.  I can see the items being highlighted.  The touch screen works fine.  Eventually for unknown reasons it finally re-appears.  Sometimes a couple of minutes sometimes over an hour.  Restarting the machine fixes the problem, but it is a real pain.

 

OS: Windows 8 Pro, with most recent Windows update

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 6,783
Message 2 of 3

Re: Disappearing mouse pointer when resuming from sleep

Hi, littlejohnjt

 

This sounds like it may be an issue with the UltraNav driver. I would recommend opening the Charms Bar and selecting Search and typing Device Manager into the Search box. Lastly, select Settings beneath the Search box to filter by settings instead of programs. Once in Device Manager, open the tree for Mice and other pointing devices. Right-click on the device that appears in the tree and select Properties. From here, navigate to the Driver tab and select Uninstall... from the bottom of the list and then follow the prompts. After the device is uninstalled, restart the machine. This process allows Windows to install a generic driver, which may help your issues. If it does, I would try installing the Synaptics mouse and keyboard driver found here, as it has helped others with similar issues in the past.

 

Hope it helps,

Adam

 

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Lenovo Staff
Lenovo Staff
Posts: 45
Registered: ‎07-23-2015
Location: US
Views: 2,157
Message 3 of 3

Re: Disappearing mouse pointer when resuming from sleep

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