10-15-2012 01:19 PM
My machine arrived on 25 Sept. (The date on the invoice is 20 Sept.)
Can you show me where this 21 day limit is stated?
10-18-2012 08:43 AM
i have a similar hole, near the middle, close to the touchpad.
I have the machine slightly more than 1 week, and just noticed the gap yesterday.
Maybe it was there when it arrived, or just starting to fall apart just after a few days of decent use.
It is indeed funny, it claims to be sturdy, made from carbon fibre, but a 2mm gap showing up without any stress.
This is the 4th Thinkpad I own, and I never had any problem before with build quality, this is the first time.
Let's hope this is 1 out of one million.
10-18-2012 01:21 PM - edited 10-18-2012 01:24 PM
Good to know -- was it the CC company which paid your refund in the end or did they chase up Lenovo to do so?
I'm trying to remember the sequence of events correctly - but the story was:
With hindsight I think there may have been a genuine reason for the delay, however a company this size should have more than one person that can authorise a refund - they kept telling me that person was away???
Strangely my CC tried to take credit for me recieving the refund.
Anyway it got my money back where it should have been.
10-20-2012 03:32 PM
Just for the record, I own 2 Thinkpads, and I'm a happy, satisfied customer!
Both my X220 and my T400 have had problems, and I've found Customer Service to be great to work with. The reps are friendly, knowledgeable, and eager to please. Every one of them wanted to make sure that I was completely satisfied before we were finished with the call. And, every one of them treated me with courtesy and respect.
I've owned lots of different brands of computers, including numerous Macs. Lenovo's support rivals that of any other manufacturer. In fact, I challenge you to find one better.
I'm eyeing the new X1 Carbon with a 10-point touch screen. It looks irresistible!
11-04-2012 11:45 AM
FINAL UPDATE: So I went through the route of my credit card company. They asked for supporting reference to demonstrate that the fault in the laptop was an out of the box problem, so I had the laptop examined by two independent specialist companies who unanimously agreed that there is a manufacturing/QC defect in the machine. So the credit card company has now refunded me for the laptop. This must have been the worst purchase I've made in my life.
Meanwhile, it's been a month since I contacted the Lenovo tech support guys and filed my complaint -- I have contacted countless centres in various eastern european countries, but STILL nothing from them. My credit card company sorted the problem in around 10-12 days frm start to finish.
SHAME ON YOU LENOVO!
@SteveCr48 : I'm glad you haven't had to go through what I (and many others on this forum) have. And it's not just me -- there are a number of ThinkPad-using veterans on this (and countless others across the web) forum who have noted the considerable decline in quality control/service standards -- it's not coming just from me.
Second, with all due respect, your "challenge" to find a manufacturer with better support makes you sound a bit immature, ignorant and patronising against the backdrop of the problem that I have faced (you can read about it yourself -- I've detailed it painstakingly to that people who are new to Lenovo have all the facts), alongside the numerous other problems people who have purchased the X1C have had.
So, to take up your challenge, I can say that, although my experiences with other manufacturers' tech support haven't been great, they have certainly been MUCH BETTER than my experience with Lenovo. There! That's the conclusion to your challenge. And it's not a one-off, you can read about other peoples' experiences yourself.
Anyway, arbitrary anecdotes such as mine or yours don't prove who is "better". What we can say is that there have been consistent quality control problems with Lenovo's X1C, and the tech support has been at best highly variable (ranging from your 'heavenly' experiences to my absolute nightmare). This is not the standard a company like Lenovo should aim for - in fact I'm sure it doesn't. If you're only slightly less pathetic than the next guy, it's not something to be proud about.
The X1Carbon touch's marketing material definitely looks irresistible - as did the original X1C's. I, however, won't be making the same mistake again.
11-04-2012 02:12 PM
@mss40 I'm glad that you were able to find a solution to your problem. It sounds like a terribly frustrating experience, to say the least. I sincerely hope that you're able to move-on and find a computing solution that meets your needs.
Since you called me out in your post, you got me to thinking. Our experiences are so different that I'd swear that we are dealing with two different companies. Given that you're in the UK and I'm in the US, maybe we are dealing with two different companies! Maybe, just maybe, that's the issue.
In the US, I believe that Lenovo support is handled by IBM. Their tech support people have been terrific, at least for me. They have been very knowledgeable, which is something that I can't say for Dell, Samsung, or Apple. The Lenovo team has been eager to please, and depot repair has been prompt and reliable.
I have no idea who or how service is handled in the UK or Europe, but given our differences in experience, maybe this is part of the trouble.