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Error 0xC004F012 while activating Win10

2020-02-06, 11:40 AM

Hello!

I have X390 with oem Win 10 Pro. After almost a half-year of using there is a label appeared that informs about unactivated version of Windows. In Settings panel i found 0xC004F012 error code, and get a clarification that system cannot connect to activation servers with code 0xc0020036. 

After restart problem disappeares, but it returns back after hybernation. 

Internet connection is good, antivirus is turned off.

Could you help me please?

Thanks!

 

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1817 Posts

08-02-2018

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Re: Error 0xC004F012 while activating Win10

2020-02-06, 14:39 PM

Hi ivanovvanya111! There is a possibility that the token file got corrupted. Let's try to rebuild it.

Follow the steps below:

1. Open the following folder – C:\Windows\System32\SPP\Store\2.0.

 

If Windows is installed on a different drive, please replace C: in the path with the appropriate drive.

 

2. You will find the ‘tokens.dat’ file in the 2.0 folder. Rename that to ‘tokens.old’. Close the File Explorer.

3. Run Command Prompt as administrator, type the following command and hit Enter: net start sppsvc

4. Next execute the following command: cscript.exe slmgr.vbs /rilc

 

Wait for the commands to be executed and then reboot the system twice.

 

5. Now go to Settings --> Activation and run the Activation Troubleshooter.

 

If the issue is the same, try to change the product key via command prompt.

If the problem is with the KMS host not being located in the DNS, you will need to make sure that the DNS has the correct KMS. The 0xC004F012 error will specify that the file or directory name/ volume label syntax is incorrect. In this case, you will need to change the product key as follows:

 

1. Close all open programs and open an elevated Command Prompt and execute the following: slmgr.vbs.ipk <product key>
2. Type the following and hit Enter to activate the product key: slmgr.vbs/ato

 

Windows 10 should be activated. Update us how it goes.

 

 

Regards,



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3 Posts

11-20-2019

RU

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  • Posts: 3
  • Registered: ‎11-20-2019
  • Location: RU
  • Views: 47
  • Message 3 of 4

Re: Error 0xC004F012 while activating Win10

2020-02-06, 17:23 PM

Thank you a lot, the first recipe worked good. It was also revealed that the sppsvc (Software Protection Plaform) service was disabled (though a time ago), and maybe it caused this error.

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1817 Posts

08-02-2018

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Re: Error 0xC004F012 while activating Win10

2020-02-06, 20:35 PM

You're very much welcome.

 



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