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pehjota
Paper Tape
Posts: 1
Registered: ‎08-02-2016
Location: US
Views: 2,212
Message 21 of 39

Re: Expanded battery recall 2015

Hi,

 

I have some batteries that I checked with the online form.  I found that they were recalled, but replacement orders for them had already been submitted by someone else.  I wrote to battery@lenovo.com for advice, but the message bounced because apparently the e-mail address is defunct.

 

Is there any way that I could dispose of these batteries (as apparently someone else failed to do) and receive replacements?

David_J_W
802.11n
Posts: 118
Registered: ‎05-22-2016
Location: GB
Views: 2,191
Message 22 of 39

Re: Expanded battery recall 2015

If the batteries in question are showing up as already having been replaced under the program, surely Lenovo has met their obligations, whilst the person who received those replacements has not followed up on their obligation to recycle the defective batteries in an approved manner.

 

The recalled batteries should be regarded as unsafe and taken out of use. You will need to purchase replacements as Lenovo's records show free-of-charge replacements have already been issued for those batteries. You should be able to use the Product Recycling Program page to get information on how to dispose of unwanted batteries (for US users, the FAQ for the battery recall says not to use Call2Recycle for recalled batteries, but I would guess this is more to do with retaining the defective batteries until they have been replaced, than a limitation on post-replacement disposal).

Mikat_s
Punch Card
Posts: 5
Registered: ‎03-13-2017
Location: FI
Views: 1,644
Message 23 of 39

Re: Expanded battery recall 2015

Hello.

 

Can someone tell me that is that battery recall still alive? At least the automatic solution says that my battery was at recall, and all seems to go fine, exept that I haven't received a replament batter, and battery@lenovo.com doesn't seem to answer anything?

That is very nice if lenovo suggest to use laptop with power adapter, but never supply replament battery, and don't tell anywhere that recall is out of date....

Administrator
Administrator
Posts: 6,535
Registered: ‎09-03-2014
Location: SK
Views: 1,604
Message 24 of 39

Re: Expanded battery recall 2015

Hello Mikat_s, welcome to the Community,

 

when did you run the tool and did you receive an order number?  The email address you mention is for submitting csv files from customers who have a large install base, not individual batteries.

Andy


English Community Leader


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Mikat_s
Punch Card
Posts: 5
Registered: ‎03-13-2017
Location: FI
Views: 1,598
Message 25 of 39

Re: Expanded battery recall 2015

Hello.

 

I ran the tool 31.1.2017, and yes I got the order confirmation number..

 

Mika

Administrator
Administrator
Posts: 6,535
Registered: ‎09-03-2014
Location: SK
Views: 1,591
Message 26 of 39

Re: Expanded battery recall 2015

Hello Mika,

 

could you post that number please; without it I will not be able to persue the issue and find out the status.

Andy


English Community Leader


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points


Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos


T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.


Please don't ask me questions by Personal Message; questions belong in the forums.


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Mikat_s
Punch Card
Posts: 5
Registered: ‎03-13-2017
Location: FI
Views: 1,589
Message 27 of 39

Re: Expanded battery recall 2015

Sure... I'll pm it to you...

 

Mika

Mikat_s
Punch Card
Posts: 5
Registered: ‎03-13-2017
Location: FI
Views: 1,554
Message 28 of 39

Re: Expanded battery recall 2015

Hello.

Did you get my private message at that confirmation number?

 

Mika

Administrator
Administrator
Posts: 6,535
Registered: ‎09-03-2014
Location: SK
Views: 1,538
Message 29 of 39

Re: Expanded battery recall 2015

Hello,

 

yes I did and have just received the information I requested; the battery was out of stock but that is no longer the case and should hopefully be sent on it's way to you today, Monday at the latest.

Andy


English Community Leader


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points


Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos


T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.


Please don't ask me questions by Personal Message; questions belong in the forums.


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Mikat_s
Punch Card
Posts: 5
Registered: ‎03-13-2017
Location: FI
Views: 1,531
Message 30 of 39

Re: Expanded battery recall 2015

Ok, great.

Thank you very much...

 

Mika

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