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jefferylhenry
Paper Tape
Posts: 6
Registered: ‎07-02-2014
Location: Oregon
Views: 423
Message 1 of 3

Explorer.exe hangs X220 Intel HD 3000

I am dealing with an issue that is driving me crazy.  Explorer.exe hangs on mouse over or right/left click.  My computer is a Lenovo x220 thinkpad running windows 8.1 pro with 8 gb of ram.  All diagnostic scans come back clean.  Dual core intel i5 64 bit.  Only started after upgrading from windows 7 to 8.1 and a clean boot doesn't help either.

I don't get a crash per say (doesn't blue screen), the system just stops responding forcing a restart of explorer.exe.  I believe it only happens when my sony 19 inch monitor is connected.  I have done every type of fix approach imaginable - sfc /scannow clean, Dism returns no corruptions and healthy.  There are no viruses, malware, corruptions. 

Intel HD 3000 9.17.10.3517

Sony SDM-Hs95p monitor

All drivers are up to date and the windows assessment console returns no issues with any drivers.  Windows updates are all current.

Source

Windows Explorer

Summary
Stopped responding and was closed

Date
‎10/‎2/‎2014 12:14 PM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:   C:\Windows\explorer.exe

Problem signature
Problem Event Name:   AppHangB1
Application Name:   explorer.exe
Application Version:   6.3.9600.17284
Application Timestamp:   53f816dc
Hang Signature:   129d
Hang Type:   134217729
OS Version:   6.3.9600.2.0.0.256.48
Locale ID:   1033
Additional Hang Signature 1:   129d857229bf4e0019ee43a51c12fcda
Additional Hang Signature 2:   d346
Additional Hang Signature 3:   d346abb414dff47cffb65d82e7f16a4f
Additional Hang Signature 4:   1767
Additional Hang Signature 5:   1767546c0e7ec204c8f83543b7c79a87
Additional Hang Signature 6:   2622
Additional Hang Signature 7:   2622b1d68430c41344e53657423c10e5

Extra information about the problem
Bucket ID:   21f41e63fa7238068ba5bbcb5dd424e8 (94592681208)

jefferylhenry
Paper Tape
Posts: 6
Registered: ‎07-02-2014
Location: Oregon
Views: 396
Message 2 of 3

Re: Explorer.exe hangs X220 Intel HD 3000

Everything passes but the smart drive self test on the hitachi hard drive

Storage devices

Display name

Hitachi HTS723232A7A364 - 298.09 GBs

Manufacturer

Hitachi

Model

Hitachi HTS723232A7A364

Serial

E3X31X63K72YRN

Firmware

EC2OA60W

Size

298.09 GBs

Rotation Rate

7200 RPM

Cache

16.00 MBs

Temperature

38 C

Physical sector size

512

Logical sector size

512

Logical sectors

625142448

Supported standards

ATA8-ACS, ATA7-ATAPI, ATA6-ATAPI, ATA5-ATAPI, ATA4-ATAPI

Spec version

ATA8-ACS version 6

Partition schema

MBR

 

Index 1

Partition type

PRIMARY

File system

ntfs

Size

100.00 MBs

 

Index 2

Partition type

PRIMARY

File system

ntfs

Mount point

C:\

Serial

44648BC5

Size

297.99 GBs

Used

213.87 GBs

Free

84.12 GBs

 

Diagnostics

SMART status test

Passed

Targeted read test

Passed

Random seek test

Passed

Funnel seek test

Passed

SMART short self-test

Passed

SMART drive self-test

Warning

Result code: WVC005000-WJKVBE

theknic
What's DOS?
Posts: 5
Registered: ‎04-20-2014
Location: RO
Views: 297
Message 3 of 3

Re: Explorer.exe hangs X220 Intel HD 3000

Hi,

have you managed to solve the issue?
I have a ThinkPad W530 with HD4000, nVidia K1000m and i get the same problem but only when i have the laptop in docking station ( external monitor).

Thank you

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