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Weerlig
Paper Tape
Posts: 4
Registered: ‎09-03-2018
Location: ZA
Views: 136
Message 1 of 11

External Harddrive not recognised by X270

I have a Seagate 1Tb that works on all my other computers except on my X270, I have tried both USB3 ports nothing. When you insert it into the port their is no sound, the light on the harddrives comes on but it doesnt respond, also in disk manager nothing shows. Please help.

AM-S
Punch Card
Posts: 39
Registered: ‎07-13-2018
Location: US
Views: 108
Message 2 of 11

Re: External Harddrive not recognised by X270

You've almost certainly checked these already, but...

 

1a.  Will other USB devices (e.g., a standard USB stick) work when plugged into the USB ports?

 

1b.  Will other USB devices that use USB for signals but don't require power (e.g., a laser printer) work?

 

2.  How do your USB ports look in Device Manager?

 

USB.png

(Screen shot from my X240) yours will look different in all likelihood, but are there any warning icons over any of the connections?

 

 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 104
Message 3 of 11

Re: External Harddrive not recognised by X270

What is the name/product number of the External 1TB device?

Weerlig
Paper Tape
Posts: 4
Registered: ‎09-03-2018
Location: ZA
Views: 99
Message 4 of 11

Re: External Harddrive not recognised by X270

Thanks for your reply, I am currentlu using a stick on the laptop and its working normally, I also use a Lenovo wireless desktop receiver inserted, no problems its working. Below is screenshot from dev man

USB.PNG

 

 

 

Weerlig
Paper Tape
Posts: 4
Registered: ‎09-03-2018
Location: ZA
Views: 98
Message 5 of 11

Re: External Harddrive not recognised by X270

Thanks for the response, its a Seagate Backup Plus Portable drive 1TB.

AM-S
Punch Card
Posts: 39
Registered: ‎07-13-2018
Location: US
Views: 94
Message 6 of 11

Re: External Harddrive not recognised by X270

OK.  Again, probably basic, but have you tried swapping for a different cable?  OR connecting the drive through an external USB hub?

Weerlig
Paper Tape
Posts: 4
Registered: ‎09-03-2018
Location: ZA
Views: 76
Message 7 of 11

Re: External Harddrive not recognised by X270

Yes, I have tried it with a WD Elements 3Tb and Transcend drive, it does the same.

AM-S
Punch Card
Posts: 39
Registered: ‎07-13-2018
Location: US
Views: 65
Message 8 of 11

Re: External Harddrive not recognised by X270

What I had in mind was a little different--hook up a USB3 hub to the X270 and confirm that if you plug in a stick, everything works.  Then, plug in the drive that's giving you trouble.  Does it make any difference to have the drive through a USB hub?  If you still can't read it, plug in the USB stick at the same time--with both plugged into the hub, can you read the stick?  Does it have any effect on reading the drive, or does that still remain invisible?

vegan-fanatic
Token Ring
Posts: 344
Registered: ‎05-27-2017
Location: CA
Views: 57
Message 9 of 11

Re: External Harddrive not recognised by X270

chances are that your PSU does not have enough to handle the load imposed by a hard disk

 

the whole industry is bad for providing underpowered bricks for their machines

 

find a better rated power supply which will solve many ussues

 

I own: T400 T500 X220 X230 all running Windows 10 Professional
sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 51
Message 10 of 11

Re: External Harddrive not recognised by X270

Also go into Disk management and check for maybe DUPLICATE letter assignments to a drive.

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