10-26-2011 08:58 PM - edited 10-26-2011 09:05 PM
I bought my X201 (3249CTO) last october from lenovo's website. 2 weeks ago, my laptop became unable to boot up except showing "Fan Error" message. Before that, my laptop sometimes suddenly shut down(directly to dark screen) with no reason.
The Warranty is going to expire tonight. I still can not find the entry to report this error and ask for repair on this lenovo's official website. Most links I've seen are "check....", "check...", or "extend or upgrade"... and some software solutions. I can not find any tech support email. When I go to the "CONTACT" page, most contact info is about sale, business. After I click, click and click, I found that "800-xxxxxxx" tech support number. Following the instructions, I press 1, 1, 1... and hearing a lot of electric voice"please go to www.lenovo.com.....", I heard that their manual service was only available during 8a - 8p Mon - Fri. While I'm most on class during that time. Why don't they have an email for warranty service?
How can I contact them to return my laptop back and get repaired?
10-27-2011 12:28 AM