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Blue Screen Again
Posts: 3
Registered: ‎09-18-2010
Location: University Park, PA
Message 1 of 3 (2,881 Views)

Fan Error on X201

[ Edited ]

I bought my X201 (3249CTO) last october from lenovo's website. 2 weeks ago, my laptop became unable to boot up except showing "Fan Error" message. Before that, my laptop sometimes suddenly shut down(directly to dark screen) with no reason. 

The Warranty is going to expire tonight. I still can not find the entry to report this error and ask for repair on this lenovo's official website. Most links I've seen are "check....", "check...", or "extend or upgrade"... and some software solutions. I can not find any tech support email. When I go to the "CONTACT" page, most contact info is about sale, business. After I click, click and click, I found that "800-xxxxxxx" tech support number. Following the instructions, I press 1, 1, 1... and hearing a lot of electric voice"please go to", I heard that their manual service was only available during 8a - 8p Mon - Fri. While I'm most on class during that time. Why don't they have an email for warranty service?


How can I contact them to return my laptop back and get repaired?

Former Employee
Posts: 3,823
Registered: ‎07-11-2010
Location: Malaysia
Message 2 of 3 (2,852 Views)

Re: Fan Error on X201


You would need to call the tech support via the number 800-xxxxxx then they would advice you on how to get the laptop shipped back for service or if you have a onsite service.

There are no emails for tech support.

Community Moderator
Posts: 6,224
Registered: ‎01-01-2010
Location: US
Message 3 of 3 (2,843 Views)

Re: Fan Error on X201

In U.S. 1-800-426-7378 is available 24 hours per day

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

I am not an employee or agent of Lenovo.
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