Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Reply
What's DOS?
Posts: 2
Registered: ‎10-26-2008
Location: Sunnyvale, CA
0 Kudos

Fingerprint Driver Install after clean install of Windows 7

I've performed a clean install of Windows 7 on my X300 (6476CTO).  I downloaded and installed the Fingerprint Driver 5.9.2 for Windows 7 32-bit (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-73583).  However, everytime I reboot I get a message that the Fingerprint Reader cannot access dll file vtapip.dll and the fingerprint registration fails.  What can I do to remedy this problem?

 

I did notice on the readme that machines running less than the 5.6 version of the fingerprint software should upgrade to 5.6.2 before installing newer versions.  Does this include clean installs?  If so, where can I get the 5.6.2 driver?  I cannot currently locate it.

 

Thanks,

Mindy