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04-15-2019

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Fingerprint Scanner not working on Thinkpad X1 Extreme

2019-04-15, 13:25 PM

Can anyone help me? I purchased the Thinkpad X1 Extreme yesterday. Fingerprint scanner does not work. Is this a software issue? Device manager claims the biometric devices are working fine. 

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1815 Posts

08-02-2018

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Re: Fingerprint Scanner not working on Thinkpad X1 Extreme

2019-05-02, 17:14 PM

Hi frsc_grad! Welcome to our forums community. Let's try and activate and reset the fingerprint reader in the BIOS.

1. Boot to BIOS
2. Go to Security tab > fingerprint
3. Make sure Predesktop Authentication is [Enabled]
4. Go to "Reset Fingerprint Data" and press [Enter] to reset
5. Save and exit

Check if the issue persist. If yes, try running the update from the Lenovo Vantage app. You can get it here: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv#activetab=pivot:overviewtab. Install all available updates then restart the computer. Update us how it goes. 



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2 Posts

01-16-2020

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Re:Fingerprint Scanner not working on Thinkpad X1 Extreme

2020-01-16, 7:26 AM
Ever since I've updated my Lenovo my fingerprint stopped working. I kept reading from three different forums tio wait for the next bio update. Unfortunately that did help. My fingerprint is boot working. I tried going to bios SMS resetting my fingerprints but it says fingerprint is not installed. What should I do? That eased one I'd the features why I bought this laptop.
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01-16-2020

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Re:Fingerprint Scanner not working on Thinkpad X1 Extreme

2020-01-16, 7:27 AM
Ever since I've updated my Lenovo my fingerprint stopped working. I kept reading from three different forums tio wait for the next bio update. Unfortunately that did help. My fingerprint is boot working. I tried going to bios SMS resetting my fingerprints but it says fingerprint is not installed. What should I do? That eased one I'd the features why I bought this laptop.
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