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frsc_grad
Blue Screen Again
Posts: 1
Registered: ‎04-15-2019
Location: US
Views: 730
Message 1 of 2

Fingerprint Scanner not working on Thinkpad X1 Extreme

Can anyone help me? I purchased the Thinkpad X1 Extreme yesterday. Fingerprint scanner does not work. Is this a software issue? Device manager claims the biometric devices are working fine. 

Support Specialist
Posts: 1,560
Registered: ‎08-02-2018
Location: US
Views: 627
Message 2 of 2

Re: Fingerprint Scanner not working on Thinkpad X1 Extreme

Hi frsc_grad! Welcome to our forums community. Let's try and activate and reset the fingerprint reader in the BIOS.

1. Boot to BIOS
2. Go to Security tab > fingerprint
3. Make sure Predesktop Authentication is [Enabled]
4. Go to "Reset Fingerprint Data" and press [Enter] to reset
5. Save and exit

Check if the issue persist. If yes, try running the update from the Lenovo Vantage app. You can get it here: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv#activetab=pivotSmiley Surprisedverviewtab. Install all available updates then restart the computer. Update us how it goes. 



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