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1 Posts

10-01-2019

MX

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Fingerprint Sensor not working

2019-10-01, 23:19 PM

My fingerprint sensor stopped working on my Lenovo X1 Yoga 3rd Gen, I re-installed the drivers but didn't work. On the device manager it doesn't appear. It al happened after an win10 updated

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7 Posts

10-28-2019

PH

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Re: Fingerprint Sensor not working

2019-11-04, 21:56 PM

Welcome to Lenovo Community Forums! 

 

Hello jaalvare! Thanks for reaching out. Can you please try the following steps:

 

1. Uninstall the fingerprint software by going to Control Panel > Programs then reboot

2. When the computer boots back up, check Device Manager > Biometric Devices to see if the Fingerprint Reader is now there.

 

If the Fingerprint Device is still not there then you will need to uninstall the specific update that got installed or try doing a System Restore (if applicable)

https://support.lenovo.com/us/en/solutions/ht501548

 

Let us know if this helps.

 



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