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changsta2004
SCSI Port
Posts: 81
Registered: ‎04-06-2018
Location: US
Views: 6,224
Message 1 of 9

Fingerprint Sensor stopped working

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

lenardg
802.11n
Posts: 310
Registered: ‎01-23-2009
Location: FI
Views: 6,205
Message 2 of 9

Re: Fingerprint Sensor stopped working

Your computer probably installed the Windows Spring Creators Update, version 1803. It is known to mess with the fingerprint software.

 

Reinstall the latest fingerprint software from Lenovo's support site. Then reboot. It should work again after that.

 

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | X1 Yoga (1st)(2nd) | Legion Y530
JDGillis
Bit Torrent
Posts: 2,603
Registered: ‎12-11-2015
Location: US
Views: 6,199
Message 3 of 9

Re: Fingerprint Sensor stopped working

If the Lenovo driver reinstall does not fix the problem, try installing the SGX extension below and rebooting.

 

Intel® Software Guard Extensions (Intel® SGX)  (Version: 1.9.100.41172 (Latest) Date: 1/5/2018)

https://downloadcenter.intel.com/download/27234/Intel-Software-Guard-Extensions-Intel-SGX-for-Window...

 

Good Luck,

 

changsta2004
SCSI Port
Posts: 81
Registered: ‎04-06-2018
Location: US
Views: 6,234
Message 4 of 9

Re: Fingerprint Sensor stopped working

thanks guys. Lenovo Vantage had a fingerprint update. it worked again after. Weird...
yellowbanana
What's DOS?
Posts: 1
Registered: ‎09-03-2018
Location: US
Views: 5,494
Message 5 of 9

Re: Fingerprint Sensor stopped working

Hello! I'm having the same problem as the original poster. Where can i find the latest fingerprint software? Thanks

norbertschott
Paper Tape
Posts: 2
Registered: ‎09-07-2018
Location: DE
Views: 5,390
Message 6 of 9

Re: Fingerprint Sensor stopped working

My fingerprint on Carbon X1 6Gen is working almost never. I have saved three different fingers, in max. 30 % of the windows starts one of them is recognized. I have reset the fingerprints several times, this does not solve the problem. Is this the mentioned problem or something else?

changsta2004
SCSI Port
Posts: 81
Registered: ‎04-06-2018
Location: US
Views: 5,375
Message 7 of 9

Re: Fingerprint Sensor stopped working

Thats weird.. it works fine for me after the fingerprint firmware update 

Pappi3
What's DOS?
Posts: 1
Registered: ‎10-03-2018
Location: DK
Views: 4,710
Message 8 of 9

Re: Fingerprint Sensor stopped working

Got a i530s two days ago. Fingerprint scanner worked fine. Did the dreaded update: nothing. Tried the various driver tricks: nope. Then i just installed the update, a simple process under updates - revert to prior build: works. 

 

W540-1984
What's DOS?
Posts: 3
Registered: ‎01-16-2019
Location: US
Views: 1,745
Message 9 of 9

Re: Fingerprint Sensor stopped working

I updated the fingerprint reader and also the BIOS through Lenovo Vantage and that fixed the issue for me.

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