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jepcom
Paper Tape
Posts: 2
Registered: ‎02-20-2017
Location: DK
Views: 3,855
Message 1 of 3

Fingerprint reader not working (This device cannot start. (Code 10)) on X1 Yoga

Im having a problem with my fingerprint reader on my X! Yoga. Is running a synaptics WBDI device, and i've tried the solution with no luck in the post here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-Win-10-Pro-Fingerprint-stopped-worki...

 

In devce manager the log says: This device cannot start. (Code 10)

 

In my Event log it says:

The Windows Biometric Service failed to start its secure component.

The operation failed with error: 0x80070032.

 

Any ideas?

bbreeze25
Fanfold Paper
Posts: 8
Registered: ‎05-31-2017
Location: US
Views: 2,291
Message 2 of 3

Re: Fingerprint reader not working (This device cannot start. (Code 10)) on X1 Yoga

I have the same problem... cannot allow to reinstall the system right now due to the work that I do, as it seems that it may be a software issue, so suffering...

Community SeniorMod
Community SeniorMod
Posts: 6,941
Registered: ‎01-13-2008
Location: US
Views: 2,283
Message 3 of 3

Re: Fingerprint reader not working (This device cannot start. (Code 10)) on X1 Yoga

One thing to try: in Device Manager open the FPR's properties and uninstall the device (not the driver).  Then in DM's action menu scan for new hardware.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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