English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

1 Posts

05-20-2018

IN

1 Signins

17 Page Views

  • Posts: 1
  • Registered: ‎05-20-2018
  • Location: IN
  • Views: 17
  • Message 1 of 18

Fingerprint scanner not working after windows update - Lenovo X1 Yoga

2018-05-20, 9:34 AM

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.

In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled)

 

I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.

Please help. Thanks.

Solved! See the solution
Reply
Options

1 Posts

05-21-2018

TW

2 Signins

23 Page Views

  • Posts: 1
  • Registered: ‎05-21-2018
  • Location: TW
  • Views: 23
  • Message 2 of 18

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

2018-05-21, 6:05 AM
I have the same problem after updating on my T470p. it sucks !

Reply
Options

326 Posts

01-23-2009

FI

647 Signins

6665 Page Views

  • Posts: 326
  • Registered: ‎01-23-2009
  • Location: FI
  • Views: 6665
  • Message 3 of 18

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

2018-05-23, 5:04 AM

For some reason the spring creators update 1803 corrupts the fingerprint reader installation. Fortunately, the fix is easy. Just reinstall the driver (or rather "update", there was a recent update). It should fix the problem.

 

Note you will need to reboot after the installation. It will not prompt you to do this, but the fingerprint reader will not work unless you reboot. 

 

(this was observed, tested and fixed on an X1 Yoga (2nd gen))

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52, X1 Yoga (1st gen) | YOGA C630 WOS
Reply
Options

5 Posts

05-24-2018

GB

3 Signins

42 Page Views

  • Posts: 5
  • Registered: ‎05-24-2018
  • Location: GB
  • Views: 42
  • Message 4 of 18

X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

2018-05-24, 14:37 PM

I have a X! Yoga 1st. gen running Win 10 and recently updated my my OS to Windows 10, version 1803. Now my Synaptic Fingerprint reader does not work anymore. I checked in Device Manager and it shows as unrocognized. I've updated my BIOS, reninstalled the finger print reader driver, and reinstalled the Synaptic fingerprint reader pro software Still the same problem.

 

Please help.

 

Regards,

 

Haniabo

Reply
Options

10502 Posts

01-02-2010

US

39288 Signins

406352 Page Views

  • Posts: 10502
  • Registered: ‎01-02-2010
  • Location: US
  • Views: 406352
  • Message 5 of 18

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

2018-05-24, 15:28 PM

Read this thread:

https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WB...


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

0 person found this solution to be helpful.

This helped me too

Reply
Options

5 Posts

05-24-2018

GB

3 Signins

42 Page Views

  • Posts: 5
  • Registered: ‎05-24-2018
  • Location: GB
  • Views: 42
  • Message 6 of 18

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

2018-05-24, 19:08 PM

Dear Richk,

The thread you pointed me to worked perfectly. Everything is working fine now. thank you very much for your help.

As you can tell I'm still new to the community.

 

Regards,

 

Haniabo

Reply
Options

1 Posts

06-05-2018

US

1 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎06-05-2018
  • Location: US
  • Views: 10
  • Message 7 of 18

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

2018-06-05, 14:51 PM

How do I reinstall the driver?

Reply
Options

5 Posts

05-24-2018

GB

3 Signins

42 Page Views

  • Posts: 5
  • Registered: ‎05-24-2018
  • Location: GB
  • Views: 42
  • Message 8 of 18

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

2018-06-05, 14:57 PM

Follow the link posted by richk it has instructions there.

 

Regards,

 

Haniabo

Reply
Options

5 Posts

05-24-2018

GB

3 Signins

42 Page Views

  • Posts: 5
  • Registered: ‎05-24-2018
  • Location: GB
  • Views: 42
  • Message 9 of 18

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

2018-06-05, 14:57 PM
Follow this link for the solution. https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WBD/td-p/4074893
Reply
Options

1 Posts

06-09-2018

US

6 Signins

38 Page Views

  • Posts: 1
  • Registered: ‎06-09-2018
  • Location: US
  • Views: 38
  • Message 10 of 18

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

2018-06-09, 3:57 AM

I had the same issue on a brand new Thinkpad P71 20HK an nothing of the above worked. I then uninstalled the fingerprint reader device in device manager then deleted the folders under C:Drivers/WIN, there were two, and proceeded with check for hardware changes in device manager. This reinstalled the old driver and the fingerprint reader worked again perfectly and even remembered my previously stored prints. Now the driver update for the fingerprint reader reapeared under optional updates JUST DONT INSTALL IT. Hopefully future updates wont have this problem.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save