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prsin
What's DOS?
Posts: 1
Registered: ‎05-20-2018
Location: IN
Views: 16,164
Message 1 of 12

Fingerprint scanner not working after windows update - Lenovo X1 Yoga

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.

In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled)

 

I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.

Please help. Thanks.

areapro
What's DOS?
Posts: 1
Registered: ‎05-20-2018
Location: TW
Views: 16,072
Message 2 of 12

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

I have the same problem after updating on my T470p. it sucks !

lenardg
802.11n
Posts: 295
Registered: ‎01-23-2009
Location: FI
Views: 15,982
Message 3 of 12

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

For some reason the spring creators update 1803 corrupts the fingerprint reader installation. Fortunately, the fix is easy. Just reinstall the driver (or rather "update", there was a recent update). It should fix the problem.

 

Note you will need to reboot after the installation. It will not prompt you to do this, but the fingerprint reader will not work unless you reboot. 

 

(this was observed, tested and fixed on an X1 Yoga (2nd gen))

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | X1 Yoga (1st)(2nd) | Legion Y530
Haniabo
Paper Tape
Posts: 5
Registered: ‎05-24-2018
Location: GB
Views: 15,937
Message 4 of 12

X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

I have a X! Yoga 1st. gen running Win 10 and recently updated my my OS to Windows 10, version 1803. Now my Synaptic Fingerprint reader does not work anymore. I checked in Device Manager and it shows as unrocognized. I've updated my BIOS, reninstalled the finger print reader driver, and reinstalled the Synaptic fingerprint reader pro software Still the same problem.

 

Please help.

 

Regards,

 

Haniabo

Community SeniorMod
Community SeniorMod
Posts: 7,945
Registered: ‎01-01-2010
Location: US
Views: 15,927
Message 5 of 12

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

Read this thread:

https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WB...



I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Haniabo
Paper Tape
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Registered: ‎05-24-2018
Location: GB
Views: 15,909
Message 6 of 12

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

Dear Richk,

The thread you pointed me to worked perfectly. Everything is working fine now. thank you very much for your help.

As you can tell I'm still new to the community.

 

Regards,

 

Haniabo

sparkrsn
What's DOS?
Posts: 1
Registered: ‎06-05-2018
Location: US
Views: 15,027
Message 7 of 12

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

How do I reinstall the driver?

Haniabo
Paper Tape
Posts: 5
Registered: ‎05-24-2018
Location: GB
Views: 15,021
Message 8 of 12

Re: Fingerprint scanner not working after windows update - Lenovo X1 Yoga

Follow the link posted by richk it has instructions there.

 

Regards,

 

Haniabo

Haniabo
Paper Tape
Posts: 5
Registered: ‎05-24-2018
Location: GB
Views: 15,020
Message 9 of 12

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

JOKEMP
Blue Screen Again
Posts: 1
Registered: ‎06-08-2018
Location: US
Views: 14,844
Message 10 of 12

Re: X1 Yoga 1st Gen Fingerprint reader not working after Win10 update

I had the same issue on a brand new Thinkpad P71 20HK an nothing of the above worked. I then uninstalled the fingerprint reader device in device manager then deleted the folders under CSmiley Very Happyrivers/WIN, there were two, and proceeded with check for hardware changes in device manager. This reinstalled the old driver and the fingerprint reader worked again perfectly and even remembered my previously stored prints. Now the driver update for the fingerprint reader reapeared under optional updates JUST DONT INSTALL IT. Hopefully future updates wont have this problem.

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