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11 Posts

10-24-2018

HR

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  • Posts: 11
  • Registered: ‎10-24-2018
  • Location: HR
  • Views: 152
  • Message 1 of 1

Fingerprint sensor can't start.

2018-10-24, 14:58 PM

Hi all!

 

I just got my 6st gen Carbon X1 - beautiful device, I'm loving it.

 

BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)".

 

I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas?

 

Thanks.

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