05-16-2017 08:00 AM
After a Windows update, I can no longer use my finger print to sign in!
It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>"
This is windows Hello with Microsoft live.
If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update.
I tried changing the group policy settings to allow biometric sign in, but I still get the error...
Please advise, this is annoying!!
Solved! Go to Solution.
06-25-2017 01:35 PM
I have the exact same same issue as you. I am on a Lenovo Yoga 710-15.
I had contacted Microsoft for help on this. After they ran me through resetting my fingerprint, I still had the same issue. Microsoft then said the issue is with the device and that I shoul contact Lenovo support. However, I had already done this with Lenovo and they sent me to Microsoft.
I have to think that a Microsoft update changed something. So now this device is unable to complete the verification process.
06-26-2017 07:57 AM
What I ended up doing was disabling Microsoft Hello (login with local account) and then re-enable it.
Fixed the problem.
06-27-2017 08:34 PM - edited 06-27-2017 08:44 PM
Mike6789, Did this allow you to sign in with your fingerprint again?
I had removed, then re-added my fingerprint before. Even while on chat support with Microsoft. But this did not fix my problem. I have the same old "Hello Snakes", followed by "Your credentials could not be verified."
06-27-2017 09:15 PM
06-28-2017 08:07 AM - edited 06-28-2017 08:08 AM
That indeed worked, Mr Mike! Well, mostly.
For anyone reading this, to get fingerprint sing on to work again in Windows 10, do the following:
By this point you have disabled Microsoft Hello login, and are only signed in locally to your machine. Re-enable it by following the roughly same instructions as above.
However, I STILL have issues with the fingerprint scan when not locally signing in
But I am fine with signing in locally
11-29-2017 03:42 AM
I also have this issue. When signing in after startup it says 'Welcome [myname]" and then shows "Your credentials could not be verified". When waking up from sleep, the fingerprint works perfectly. I tried using a local account, resetting my fingerprints, removing the PIN and I even contacted Microsoft Support who couldn't help me. Someone can privide me some advice? Thanks!