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Paper Tape
Posts: 2
Registered: ‎05-12-2014
Location: Switzerland
Views: 651
Message 1 of 2

Gen 2 X1 Carbon (20A7) freezing



I have a Gen 2 X1 Carbon which is attached to the OneLink pro docking station. The docking station has two Eizo CG 243W 24 inch screens attached.


Unfortunately, sinve about a month (and about two months out of warranty...), the system sort of freezes after it's been used for a few hours. The freeze looks such that the principal monitor goes black. The system still reacts to mouse movement, but not to keyboard input (ctrl-alt-del). I checked the various windows logs and cannot find anything wrong. 

I am suning Windows 10 (pre creators update).


Anybody have an idea what this could be caused by, any help greatly appreciated!




Community SeniorMod
Community SeniorMod
Posts: 9,527
Registered: ‎01-01-2010
Location: US
Views: 649
Message 2 of 2

Re: Gen 2 X1 Carbon (20A7) freezing

I always suggest running a memory test first, although on this machine, memory cannot be replaced.


Look in the event log and see if a device is throwing an error.


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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