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Posts: 8,592
Topics: 428
Kudos: 1,542
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Registered: ‎11-19-2007
Location: US
Message 11 of 12 (377 Views)

Re: Goodbye ThinkPad - All Good Things Must Come To An End

Scott,

 

I've read your blog, and the discussion here as well as the parallel one over on ThinkPads.com.

 

I'm sorry that this is how your experience has gone thus far.   Given that you wrote up the problem, we really should have sorted this out on the first go round for you.  The inverter was probably a reasonable part to replace, the speaker - I'm not sure given the other symptoms.  The next step is most likely the system board as the audio is integrated, as others have suggested.

 

I'm not clear if you have sent it back in to the depot again (if so, could you send me the case number?).

 

If not, and you still have the system and would like to pursue some other options, I can help with that as well - it will be best if you can send me a PM with your contact information (address, phone) and the MT and Serial from the bottom of the unit.

 

Thanks for sharing your story.

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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Posts: 6
Registered: ‎10-16-2009
Location: Saint Paul, Minnesota
Message 12 of 12 (345 Views)

Re: Goodbye ThinkPad - All Good Things Must Come To An End

Mark,

 

I appreciate your reply and the fact that you were monitoring the other forum as well.  I sense a good end to this saga.  I've sent you a PM with the requested information.

 

Best,

 

Scott

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