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matthieu_fr
Paper Tape
Posts: 12
Registered: ‎09-07-2015
Location: France
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Message 1 of 28

H5321 3G card issue with windows 10

Hello,

 

I recently made the windows 10 upgrade from windows 7 on my x230 laptop.

Unfortunatly, my 3G card Ericsson H5321 does not work anymore.

I tried updating the drivers but this doen not seem to work.

Has anybody had a similar issue?

 

Thanks for your help

 

Matthieu

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Location: RU
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Message 2 of 28

Re: H5321 3G card issue with windows 10

Hi

Upgrade modem drivers AND firmware:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x23...
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x23...

Unfortunately, you have to find another laptop with win8 installed to flash firmware as the flash tool doesn't support win10. Of course, check out current fw in the modem.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

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matthieu_fr
Paper Tape
Posts: 12
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Location: France
Views: 1,085
Message 3 of 28

Re: H5321 3G card issue with windows 10

Thanks for the quick answer.

 

I did the driver update but the firmware did not work as you were expecting).

 

Unfortunately, I do not have any computer with win8 on it.

Do you know any other solution to make the modem work?

Or do you know if lenovo will update the firmeware tool any time soon?

Community SeniorMod
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Message 4 of 28

Re: H5321 3G card issue with windows 10

Check out modem fw version, first of all.

Lenovo gives advice for cases as you have:
downgrade win10, upgrade fw, upgrade to win10 again. Is it suitable for you?

A don't know modem fw upgrade roadmap.

Probably, fw flash tool might work under WinPE, from external bootable USB media. But I didn't test that flasher.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

matthieu_fr
Paper Tape
Posts: 12
Registered: ‎09-07-2015
Location: France
Views: 1,072
Message 5 of 28

Re: H5321 3G card issue with windows 10

Ok.

Can you help me with the FW check.

I can't find any procedure online.

 

By the way, after installing the drivers, I still have a device called "H5321 gw Mobile Broadband Network Adapter" in error, saying that the drivers are not installed.

Is that normal?

Community SeniorMod
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Message 6 of 28

Re: H5321 3G card issue with windows 10

To check out existing fw version:
- hit win+R, cmd. Comand prompt window will appear
- type in and execute the following command
netsh mbn sh int

I'm suse the behaviour in the device manager you'e facing is fw related - the driver can't recognize the card properly.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

matthieu_fr
Paper Tape
Posts: 12
Registered: ‎09-07-2015
Location: France
Views: 1,067
Message 7 of 28

Re: H5321 3G card issue with windows 10

The command results is :No high speed interface

I'm not sure that's normal.

Community SeniorMod
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Message 8 of 28

Re: H5321 3G card issue with windows 10

Sure, that's not normal. There is another source of such error.

- launch service applet (win+R, services.msc)
- scroll down the list, find out "WWAN Autoconfig" service. Make sure it works and start mode is "auto"



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

matthieu_fr
Paper Tape
Posts: 12
Registered: ‎09-07-2015
Location: France
Views: 1,063
Message 9 of 28

Re: H5321 3G card issue with windows 10

The service was running and in auto mode.

I tried restarting it but still no results in your previous command line

Community SeniorMod
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Message 10 of 28

Re: H5321 3G card issue with windows 10

Oh,

there is a big chance fw doesn't allow the OS to work with card properly.

Is there H5321 related item in the modems thread in the Device Manager?

If yes, double click on the item, Diagnostics tab, "Query modem" button, scroll down the list above, have a look at the string with "Revision" word in the beginning. Or open the log.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

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