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11 Posts

02-16-2021

France

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HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 9:54 AM

Hi guys,

 

I am in a catastrophic situation: I don't have access to all my data because when I plugged my SSD into another laptop as the master drive it asks me for BitLocker key which I never set.

Here what happened:

  • Some keys of my Lenovo X270 keyboard were not working so I've decided to replace the keyboard myself.
  • I was very cautious and followed the service manual and best practices and could remove it successfully.
  • I plugged back all the ribbon cables and everything into its place.
  • After that, for some reason, when I turned the laptop ON (power green light, the fan also turns, there is no beep unless I remove RAM memory) the screen remains black.
  • I've tried to connect the laptop to an external monitor (and keyboard/mouse) but it didn't work: nothing shows on it.
  • I've removed the AC power adapter, then inserted a paper clip into the emergency-reset hole to reset the computer, also removed the CMOS battery for a while and put it back on but it didn't help.
  • So I removed the SSD drive and connected it as the master drive to another laptop to access my data and it asked me for a BitLocker key (like in this picture) which I never set and I believe it is security protection from the old laptop.

 

I've been googling and I've found this Microsoft article:

"A number of scenarios can trigger a recovery process, for example:
Moving the BitLocker-protected drive into a new computer".

 

So here my question:

I believe that for some reason the GPU or some motherboard component has an issue (hardware failure).

If I plug an external GPU (eGPU) into my laptop or fix the motherboard and make the laptop work again normally, will it ask again for this **bleep** BitLocker key or will I have just my previous Windows 10 session?

 

Please guys help me I am so desperate!!

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2116 Posts

03-11-2020

Greece

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  • Message 2 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 11:32 AM

Hi cocododo,

 

Welcome to the Community Forums.

 

In theory it shouldn't ask for the key, but it might depending on the fix or hardware change, but the only thing to do is to test it and check after you have fixed the X270.

If Bitlocker enabled automatically due to some process, then you should be able to find it on your Microsoft account.

 

Se Finding your BitLocker Recovery key.

 

Regards

 

Voithos



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11 Posts

02-16-2021

France

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  • Message 3 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 13:53 PM

Hi Voithos,

 

As I mentioned, I never ever set a BitLocker key, so obviously there is none in my Microsoft account.

 

Did anyone have the same situation?

 

Please help!!!

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5475 Posts

04-25-2008

United States of America

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  • Message 4 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 14:05 PM

Have you actually looked in your Microsoft Account? Bitlocker is automatically enabled in most notebooks.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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6826 Posts

10-29-2009

United States of America

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  • Message 5 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 14:09 PM

Windows itself turns on BitLocker automatically.  The recovery key is in the account of whoever first logged into that computer with a Microsoft or Domain account.  The Microsoft link that voithos posted above has some tips about how to find it.

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11 Posts

02-16-2021

France

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  • Message 6 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 14:20 PM

Sorry but this didn't help, I've already tried it before.

I only use to log with my password to Windows and never set any BitLocker password, I am more than sure.

 

I've still checked in Microsoft and there was none.

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6826 Posts

10-29-2009

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  • Message 7 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-18, 14:29 PM

There's no other possibility, so the only options are to keep looking until you find it, or re-install Windows and restore your files from backup.  I don't know why Microsoft thinks that automatically enabling BitLocker is a good idea, but if you end up re-installing Windows, you can prevent this from happening by turning off Device Encryption in Settings -> Update & Security -> Device Encryption

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11 Posts

02-16-2021

France

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  • Message 8 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-19, 18:35 PM

I never ever installed a BitLocker key or whatsoever, so no need to look for something that doesn't exist!

If I had set a BitLocker key, I will remember even if I had Alzheimer, I have been using computers +30 years!

Can someone help please, I need my data... :'(

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5475 Posts

04-25-2008

United States of America

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  • Message 9 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-20, 1:22 AM

I can believe that you did not knowingly enable BitLocker, but I don't believe that you have read our responses properly.

 

Since 2017, Microsoft has enabled BitLocker automatically, with no input from you, unless you explicitly prevent it. This key is backed up in your Microsoft Account. You need to find the BitLocker key, or re-install Windows and restore your data from backup.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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11 Posts

02-16-2021

France

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  • Message 10 of 21

Re:HELP PLEASE: Lenovo X270 asks for BitLocker key which I never set!

2021-02-20, 9:27 AM

Hi,

 

This is what I have in my Microsoft or OneDrive accounts:

"BitLocker recovery keys
No BitLocker recovery key has been uploaded to your Microsoft account."

 

 

If I reinstall Windows, it will ask for the BitLocker key again and therefore I will lose all my data, right?

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