06-22-2019 11:20 AM
I have a recently purchased X1 Extreme, with fully updated system (according to Lenovo System Update) and running Windows 10 v. 1903. Following some lost functionality / freeze-up of the mouse pointer, I first tried deleting the Synaptics Trackpoint in Device Manager, then rebooting.
This "fix" worked, but the problem repeated itself. So I followed the usual path - look for newer drivers in Lenovo Support. So I looked at the X1E Drivers & Software page and downloaded the TrackPoint Firmware Update Utility from:
Running this program gave me the following error (screenshot should (?) be attached):
"Fail to enter Transparent mode"
And now the TrackPoint & TrackPad do not work at all. I am using an external USB mouse ... with my ultraportable laptop.
I searched and searched online, of course, and found a solution seems to have been found for the same problem on the X1 Carbon 6th Generation. The solution involves downloading the SYNAPTICS Touchpad Firmware from the Lenovo site at:
But ... no such update for the X1 Extreme.
HELP...!!! Please. It looks to me like the same solution is needed for the Extreme - a new flash of firmware, specifically for the X1 Extreme. I found a similar situation for the P52 - only it has a "Elan Touchpad Firmware for Windows 10" download ... still there's nothing for the X1 Extreme people (ie. ME).
I hope I just missed something. HELP...!!!
06-22-2019 04:28 PM
Thanks, Lelouch...! But ... unfortunately, the issue is with the firmware - so the Synaptics TouchPoint/Pad doesn't even appear in the Device Manager now that it's fubar....
I appreciate the video, and think I'll try that software once the hardware is back to functioning (hello? Lenovo?) ... there is a Synaptics UltraNav driver specifically for the X1E in the downloads for that machine at Lenovo.
06-22-2019 06:17 PM