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mabarnes66
Paper Tape
Posts: 4
Registered: ‎06-22-2019
Location: US
Views: 187
Message 1 of 6

HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

I have a recently purchased X1 Extreme, with fully updated system (according to Lenovo System Update) and running Windows 10 v. 1903.  Following some lost functionality / freeze-up of the mouse pointer, I first tried deleting the Synaptics Trackpoint in Device Manager, then rebooting.

 

This "fix" worked, but the problem repeated itself.  So I followed the usual path - look for newer drivers in Lenovo Support.  So I looked at the X1E Drivers & Software page and downloaded the TrackPoint Firmware Update Utility from:
https://download.lenovo.com/pccbbs/mobiles/n20g902w.exe

 

Running this program gave me the following error (screenshot should (?) be attached):

"Fail to enter Transparent mode"

 

And now the TrackPoint & TrackPad do not work at all.  I am using an external USB mouse ... with my ultraportable laptop.  

 

I searched and searched online, of course, and found a solution seems to have been found for the same problem on the X1 Carbon 6th Generation.  The solution involves downloading the SYNAPTICS Touchpad Firmware from the Lenovo site at:

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

 

But ... no such update for the X1 Extreme.  

 

HELP...!!! Please.  It looks to me like the same solution is needed for the Extreme - a new flash of firmware, specifically for the X1 Extreme.  I found a similar situation for the P52 - only it has a "Elan Touchpad Firmware for Windows 10" download ... still there's nothing for the X1 Extreme people (ie. ME).

 

I hope I just missed something.  HELP...!!!

 

 

Guru
Posts: 699
Registered: ‎01-04-2018
Location: US
Views: 172
Message 2 of 6

Re: HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

Try this:

https://www.youtube.com/watch?v=f2rfwR-IV-c

Let me know what happens.
mabarnes66
Paper Tape
Posts: 4
Registered: ‎06-22-2019
Location: US
Views: 145
Message 3 of 6

Re: HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

Thanks, Lelouch...!  But ... unfortunately, the issue is with the firmware - so the Synaptics TouchPoint/Pad doesn't even appear in the Device Manager now that it's fubar....

 

I appreciate the video, and think I'll try that software once the hardware is back to functioning (hello?  Lenovo?) ... there is a Synaptics UltraNav driver specifically for the X1E in the downloads for that machine at Lenovo.

 

mb

Guru
Posts: 699
Registered: ‎01-04-2018
Location: US
Views: 133
Message 4 of 6

Re: HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

You can install your original drivers here:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...

Worst comes to worse, factory reset. Let me know what happens.
mabarnes66
Paper Tape
Posts: 4
Registered: ‎06-22-2019
Location: US
Views: 81
Message 5 of 6

Re: HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

Sorry if this is obvious ... but does factory reset restore original FIRMWARE on the machine's devices...?  Thanks mb

Guru
Posts: 699
Registered: ‎01-04-2018
Location: US
Views: 79
Message 6 of 6

Re: HELP...!!! Thinkpad X1E TrackPoint/TrackPad bricked by firmware update

Yes, it'll be as if you just purchased the computer.

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