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987 Posts

06-03-2011

United States of America

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  • Posts: 987
  • Registered: ‎06-03-2011
  • Location: United States of America
  • Views: 14790
  • Message 1 of 1

Headphones not detected (X1c 3rd Gen)

2017-11-19, 16:51 PM

My headphones aren't detected when plugged into the port on my X1c 3rd Gen. Additionally, the Realtek audio manager does not open. I think it is a driver issue because they work fine if I boot into Linux (Ubuntu) on this machine and they work fine on my phone.

Things I've tried to fix:
- use a different set of headphones (nothing)
- uninstall and reinstall headphone drivers (nothing)

- uninstall and reinstall Realtek driver (nothing)

- run Windows audio troubleshooter (nothing, but it does report "no audio jack information available")

 

Anyone have any advice on how to resolve the issue?

 

 

 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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