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SonicTechSteel
Paper Tape
Posts: 1
Registered: ‎03-09-2016
Location: 홍콩
Views: 6,163
Message 1 of 11

Horizontal scroll issue on Office 2016

Hello, I am an old Thinkpad fan, used more than 12 thinkpad machines.

 

My current main machine is X1 Carbon 3rd gen, Windows 10 OS

 

I am very frustrated, because Both Touchpad and trackpoint horizontal scroll in MS office 2016, especially excel and onenote, does not work.

 

I tried to install and reinstall the drivers, and formatted the machine several times.

 

I searched to find the resolution on the web, but there are no clear solutions about it so far, sadly.

 

Most of all, I am very angry about the ignorance and tardiness of Lenovo tech support.

Because this problem was issued for more than a year.

 

Any idea for horizontal scroll?

Community SeniorMod
Community SeniorMod
Posts: 9,675
Registered: ‎01-01-2010
Location: US
Views: 6,129
Message 2 of 11

Re: Horizontal scroll issue on Office 2016

Are you clicking and dragging the scroll bar? Clicking the scroll arrow? Have you tried an external mouse?

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 5,807
Message 3 of 11

Re: Horizontal scroll issue on Office 2016

In response to customer reports that horizontal scrolling in MS Office was unsupported on several ThinkPad models running Windows 10, a Synaptics driver update has been released to resolve this issue.

 

Impacted models:

ThinkPad P50s

ThinkPad T460s, T560

ThinkPad X250

ThinkPad X1 Carbon (Machine types: 20BS, 20BT, 20FB, 20FC)

ThinkPad X1 Tablet (20GG, 20GH)

ThinkPad X1 Yoga (Machine types: 20FQ, 20FR)

 

Version 19.3.4.39

(Fix) Fixed an issue where horizontal scrolling might not work in MS Office when Firefox browser was opened.

(Fix) Fixed an issue where scroll icon might have black color overlay in recent Windows 10 environment.

 

Synaptics ThinkPad UltraNav Driver, v 19.3.4.39, can be downloaded here: http://support.lenovo.com/us/en/downloads/DS118386

 

Thank you,

nothinkelse
What's DOS?
Posts: 1
Registered: ‎12-25-2016
Location: CH
Views: 5,641
Message 4 of 11

Re: Horizontal scroll issue on Office 2016

I have Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) version 19.3.4.48 and still I can not use horizontal scroll (two finger scroll) with my touchpad in MS OneNote 2016 on my Lenovo Thinkpad T460s. I have never been succesful using it in OneNote 2016 since the moment I bought the computer in March 2016 until now (December 2016). I think it maybe worked in OneNote 2013 but I am not sure. Trackpoint horizontal scroll also does not work for me in OneNote 2016. Vertical scroll (two finger with touchpad or trackpoint) works as expected.

JM-1
Paper Tape
Posts: 4
Registered: ‎01-09-2017
Location: CA
Views: 5,584
Message 5 of 11

Re: Horizontal scroll issue on Office 2016

I also have the issue on my Carbon X1 so it is still out there. any suggestions?
_-rf-_
Paper Tape
Posts: 5
Registered: ‎04-08-2016
Location: CH
Views: 5,527
Message 6 of 11

Re: Horizontal scroll issue on Office 2016

I'm also having the exact same problem with driver 19.3.4.48 (and already had it with earlier versions) with my Thinkpad X1 Yoga

Community SuperMod
Community SuperMod
Posts: 4,645
Registered: ‎04-25-2008
Location: US
Views: 5,519
Message 7 of 11

Re: Horizontal scroll issue on Office 2016

I'm using 19.3.4.56 and OneNote sideways scrolling is working. Give it a try.

I don't work for Lenovo. I'm a crazy volunteer!
JM-1
Paper Tape
Posts: 4
Registered: ‎01-09-2017
Location: CA
Views: 5,515
Message 8 of 11

Re: Horizontal scroll issue on Office 2016

Yes, tried that and it still does not work.

Community SuperMod
Community SuperMod
Posts: 4,645
Registered: ‎04-25-2008
Location: US
Views: 5,506
Message 9 of 11

Re: Horizontal scroll issue on Office 2016

Since I can't reproduce your problem it's a bit hard to diagnose. I have Two Finger Vertical, Horizontal, and Switch Direction enabled in the Synaptics Control Panel, and it just works :-s. My laptop is all up to date, Microsoft and Lenovo. I use Lenovo Settings to access the touchpad scroll settings. I don't fiddle with anything, all the settings are at default.

I don't work for Lenovo. I'm a crazy volunteer!
_-rf-_
Paper Tape
Posts: 5
Registered: ‎04-08-2016
Location: CH
Views: 5,499
Message 10 of 11

Re: Horizontal scroll issue on Office 2016

It doesn't work for me either. However I don't think it is a problem of the touchpad since it I can't scroll by mouse-wheel tilting either.

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