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5 Posts

01-16-2020

Switzerland

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Hotkey Client Loader causes Outlook to hang

2021-04-06, 20:23 PM

My Outlook (Microsoft 365) was hanging on my X1 Yoga 4th from time to time and I could isolate that the opening of some HTML mails cause this problem.

 

So I opened a case at Microsoft and they asked my to perform a clean boot with all non-Microsoft services disabled --> Outlook does not hang anymore.

With some try and error I discovered that the "Lenovo Hotkey Client Loader" causes the problem. With this service disabled, Outlook works without problems, but when enabled, Outlook hangs when opening some HTML mails. I installed the latest Lenovo Hotkey Features Integration (version 9.2.0.3) but the problem persists.

 

I have no Idea why the Hotkey Client Loader should have a severe impact on Outlook, but this is perfectly reproducable. Any ideas how to fix this?

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1319 Posts

01-08-2021

Philippines

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Re:Hotkey Client Loader causes Outlook to hang

2021-04-06, 20:55 PM

Hello Frafi,

 


Greetings

 


I suggest that you update the drivers and BIOS thru the support site.
Also, under BIOS, load the default settings then save before exiting.

Then try the steps below:
-Open Services.msc
-Find Lenovo Hot Key Client Loader
-Click Properties: Change Startup Type to Automatic (Delayed), from just Automatic
-Restart the system


Update us how it goes

 

 

Regards, 
Lorenzo_Lenovo



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5 Posts

01-16-2020

Switzerland

4 Signins

51 Page Views

  • Posts: 5
  • Registered: ‎01-16-2020
  • Location: Switzerland
  • Views: 51
  • Message 3 of 3

Re:Hotkey Client Loader causes Outlook to hang

2021-04-07, 10:30 AM

Thanks, Lorenzo!

My X1 is running with the latest software both from Lenovo (I double-checked with a scan) and from Microsoft.

I set the Lenovo Hotkey Client Loader service to delayed start and rebooted. Again, when this E-mail is displayed (even as a preview) - Outlook hangs with a high CPU usage.

Any further idea?

Best, Frafi

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