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1877 Posts

07-22-2010

US

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Hotkey features 9.2.0.1 fails to install on X1Y3, T490 and T14

2020-06-30, 5:36 AM

Vantage offered an Hotkey features update on X1Y3, T490 and T14 G1.  On all 3 laptops it goes to 85% and then stops even if I leave laptop on overnight.  On reboot Vantage shows the below.  If you run scan again.  It shows no updates available.

 

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 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p


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13 Posts

11-18-2019

CN

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  • Posts: 13
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Re:Hotkey features 9.2.0.1 fails to install on X1Y3, T490 and T14

2020-07-01, 7:09 AM

Hi, 

 

I tried your steps to reproduce the problem, but on my machine, it was installed successfully.

 

Can you check if the driver was installed in the device manager already? If yes, please uninstall it.

 

Then please follow my steps to open the log: C:\ProgramData\Lenovo\ImController\Plugins\LenovoSystemUpdatePlugin\x64, you need to find the Client.dll file in this directory and change "debug enable" to " YES", This file cannot be changed directly, you need to copy it to the desktop, and then overwrite it after changing it, then restart your machine.

 

After restarting, re-search the Hotkey features package and install it, If still have problem, please follow the path to find the log.(C:\ProgramData\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\logs), send the first and the latest date log(2 in total) to my mailbox: zouhuan1@lenovo.com. Thank you!

 

Best Regards

Kate

 

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1877 Posts

07-22-2010

US

9796 Signins

163682 Page Views

  • Posts: 1877
  • Registered: ‎07-22-2010
  • Location: US
  • Views: 163682
  • Message 3 of 3

Re:Hotkey features 9.2.0.1 fails to install on X1Y3, T490 and T14

2020-07-01, 13:29 PM

I actually fixed it on all 3 by going into device manager and uninstalled the fn and function keys device then I reran Vantage then installed update from there.

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p


Using Browser Search to find your answers in Lenovo and Moto Community

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