06-05-2017 09:39 AM
I am working on a Lenovo X1 Yoga 2nd Gen and I can't get the extended function keys to work. F1-5 work just fine, but F6-12 should be activating the relevant items in the action center. I can see, and use, the action center items just fine. Things that have been suggested that I have tried: Updating the BIOS, reinstalling the power management driver, reinstalling the hotkey application. None of these things have brought back those keys. Using the original system for reference, I notice that in the keyboard properties window, there is a third tab that says "Fn and function keys". That tab is missing on the newly loaded system, but I cannot figure out what installs it. Help is appreciated. Thanks.
Solved! Go to Solution.
06-05-2017 10:04 PM
in order to request development team to investigate your symptom, I'd like to know below information;
- OS version
- BIOS version
- Power management driver version
- Hotkey application version
You can visit Lenovo Settings and check below items in order to change the top-row keyboard behavior
1. Click "Input" icon ( keyboard and mouse icon at most left )
2. Go down to "KEYBOARD: TOP-ROW" section
3. You can switch Special function and F1-F12 function by on click.
4. Click Advanced Settings, it can changes default settings of F1-F12 keys and Fn key combinations
06-06-2017 06:04 AM
Can you please try this version of hotkeys?
This is the latest version, but for some reason, it can't be found on the support website when you browse drivers & software for X1 Yoga 2nd gen.
Everything is working for me here when I use this version of hotkeys:
1. clean-install Win10 x64 1703
2. connect to internet
3. run Windows Update, repeat until no more updates
4. download and install n1qvu92w.exe from above URL
06-06-2017 09:07 AM
That is the version I have been using. Unfortunately, clean installs are not possible, I must use the corporate image. Oddly enough, it does not work when running under the built in admin account after the image boots up. I have to log in as a user, and then reinstall the power management driver and the hotkey application. Then, most of the time, it works.
06-06-2017 12:25 PM
Can you check if following directory exists after the LANDesk deployment?
There should be 70+ files in this directory...
Also, does pressing CapsLock key show any icon on the screen?
06-07-2017 10:57 AM
Files do not exist in that directory, nor do they exist after I reinstall it by means of another user account and it works. Caps lock does not show an on screen overly, but those keys have lights.
06-07-2017 11:07 AM - edited 06-07-2017 11:08 AM
It is not possible for hotkeys to work when files are not installed in that folder. My advice is for you to take a clean install of Win10 + drivers + software and use that as a reference, then figure out how/why your LanDesk provisioning goes wrong.
06-07-2017 12:48 PM
Then thank you for your time. My two lab machines have hotkeys working just fine without anything in those folders, I just have to install the drivers as a user and elevate to admin instead of the built in admin.