English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

19 Posts

04-06-2017

US

38 Signins

508 Page Views

  • Posts: 19
  • Registered: ‎04-06-2017
  • Location: US
  • Views: 508
  • Message 1 of 6

I bought a $1,500 doorstop.

2017-04-06, 23:23 PM

Lenovo Thinkpad Carbon X1, running Windows 8.1 Pro.  My wife bought this laptop a little over a year ago and mostly uses it in a dock at her office.  She gets to work one morning and it won't boot.  Nada.  Luckily, the nearest Lenovo service center is a little over 600 miles away, so I take it down the street to Joe's computer repair and oil change shop.  He says the M.2 SSD hard drive is kaput, Windows is gone, won't respond at all.  At least it took about $1,600 worth of software license with it.  Awesome.  

 

Step 1)  Bought a new Western Digital Black 512 GB SSD for the PCI-E slot, put it it.  Guy says I need to call Lenovo and get the recovery disks.  

 

Step 2)  I call Lenovo, pay almost as much for the recovery disks as I would have for a new version of windows.  They send me Windows 7 CD's.  CD's!!!!   Windows 7!!!! 

 

Step 3)  I call Lenovo back, spend an hour and a half on the phone with them.  They begrudgingly send me another set of recovery CD's.  Still CD's, but at least the right version.  (I'll remind you that this computer does not have an optical drive. CD's?  Really?) 

 

Step 4)  The 8.1 CD's won't work either.  At this point, Joe points out to me that his bill is approaching the cost of a new laptop (I can buy a brand new Carbon X1 on amazon for $600), and politely asks me to come remove this computer out of his shop.  $440 later (not including the new hard drive or lost software), and I walk out with my doorstop.  

 

Step 5)  I call Microsoft and buy a new version of Windows 10.  I install the ISO file onto a flash drive through my non-lenovo desktop.  

 

Step 6)  Now I can't get the Lenovo drivers to recognize the new SSD, even through the windows wizard.  So my thoughts now are that something has actually failed on the motherboard, and the computer is better used as a doorstop than as a computer.

 

Step 7) Bought a Dell and all new software.  Installed the M.2 SSD in my desktop and it works fine.  At this point, my little journey into the world of Lenovo has cost me almost $4,000 in hard economic losses, not including all my lost billable hours and having to share my own laptop with my wife for the last three weeks.  At least I have a good working Dell now.  

 

Anyone have any idea how to download the SSD PCI-e drivers for this hard drive?  

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean. Second warning.

Reply
Options

2 Posts

04-07-2017

US

13 Signins

128 Page Views

  • Posts: 2
  • Registered: ‎04-07-2017
  • Location: US
  • Views: 128
  • Message 2 of 6

Re: I bought a $1,500 doorstop.

2017-04-07, 17:42 PM

The Western Digital Black PCIe is an NVMe-based SSD. You don't indicate what generation of ThinkPad X1 Carbon you have, but NVMe drives are not compatible with the X1 Carbon until generation 4. There's more information about that here.

 

Microsoft is still providing free upgrades to Windows 10 for users of assistive technologies here. There's a pretty long list of Windows assistive technologies and it's simply a matter of acknowledging that you use one of them before downloading the free upgrade.

Reply
Options

3 Posts

04-07-2017

US

1 Signins

34 Page Views

  • Posts: 3
  • Registered: ‎04-07-2017
  • Location: US
  • Views: 34
  • Message 3 of 6

Re: I bought a $1,500 doorstop.

2017-04-07, 22:15 PM

So it appears she has a Gen 2, which my research tells me only takes a SATA SSD.  You were correct, the WD SSD I ordered was an NVMe, and while it works in my desktop would not work in the antiquated Lenovo chip set.  So would a 500 GB SATA SSD work, or do I have to stay under 256?  

 

Specifically, would this hard drive work?  Amazon WD Blue 500 GB Sata SSD

Reply
Options

2 Posts

04-07-2017

US

13 Signins

128 Page Views

  • Posts: 2
  • Registered: ‎04-07-2017
  • Location: US
  • Views: 128
  • Message 4 of 6

Re: I bought a $1,500 doorstop.

2017-04-07, 22:59 PM

Yes, the WD Blue M.2 500GB Internal SSD (WDS500G1B0B) should work fine in a ThinkPad X1 Carbon 2nd Gen.

 

No, I don't think there is any reason to stay under 256GB. Lenovo even offered a 512GB option from the factory according to ThinkWiki.

Reply
Options

4775 Posts

04-25-2008

US

39293 Signins

739649 Page Views

  • Posts: 4775
  • Registered: ‎04-25-2008
  • Location: US
  • Views: 739649
  • Message 5 of 6

Re: I bought a $1,500 doorstop.

2017-04-07, 22:14 PM
I don't work for Lenovo. I'm a crazy volunteer!
Reply
Options

54 Posts

06-30-2012

US

125 Signins

2100 Page Views

  • Posts: 54
  • Registered: ‎06-30-2012
  • Location: US
  • Views: 2100
  • Message 6 of 6

Re: I bought a $1,500 doorstop.

2017-04-09, 16:50 PM

Happy to take that old broken X1 Carbon off of you if you don't want it anymore. Shoot me a PM and we can work something out?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save