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5 Posts

07-08-2021

Ethiopia

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Integrated Camera is not working

2021-07-08, 12:58 PM

I bought recently Lenovo thinkpad x1 carbon eighth generation in Nairobi. However the camera is not working after the necessary updates of the drivers and window.

 

let me know your feedback

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3268 Posts

01-08-2021

Philippines

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Re:Integrated Camera is not working

2021-07-08, 13:47 PM

Hello gget,

 


Welcome to Lenovo Community

 

 

Kindly try the recommended troubleshooting steps here.
You may also check Vantage if it's disabled from the app.
Read this related topic from the forums.
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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5 Posts

07-08-2021

Ethiopia

6 Signins

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  • Posts: 5
  • Registered: ‎07-08-2021
  • Location: Ethiopia
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  • Message 3 of 8

Re:Integrated Camera is not working

2021-07-09, 10:44 AM

Thank you for the reply.

I tried all these and consulted experts. We suspect hardware camera failure.I bought it on May 6 2021 in Nairobia but currently living in Addis Ababa. I do not know how Lenovo can replace the camera 

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5581 Posts

04-25-2008

United States of America

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  • Message 4 of 8

Re:Integrated Camera is not working

2021-07-09, 14:49 PM
Hi gget, Can you give more details about "not working" means? How are you trying to use the camera, with what software? What message or result do you see? Please post screenshots.
USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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5 Posts

07-08-2021

Ethiopia

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  • Posts: 5
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  • Location: Ethiopia
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  • Message 5 of 8

Re:Integrated Camera is not working

2021-07-09, 20:23 PM

After the camera driver updated and  reinstalled, as well as the all the camera set up is well configured, the black screen back  again. I attached the camera error

 

Thanks again

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5 Posts

07-08-2021

Ethiopia

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  • Posts: 5
  • Registered: ‎07-08-2021
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  • Message 6 of 8

Re:Integrated Camera is not working

2021-07-09, 20:39 PM

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5 Posts

07-08-2021

Ethiopia

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  • Message 7 of 8

Re:Integrated Camera is not working

2021-07-15, 9:32 AM

Any solution from the community.

 

Thanks

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3268 Posts

01-08-2021

Philippines

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  • Message 8 of 8

Re:Integrated Camera is not working

2021-07-16, 17:27 PM

Hi gget,

 

 

Let's try running the troubleshooter:
1> Open Run command by pressing Win + R shortcut key at a time.
2> Write the following command in it and press Enter:

 

msdt.exe -id DeviceDiagnostic

 

3> Hardware and devices Troubleshoot window will open now, click on the Next button.
4> Troubleshoot will detect the issue if any automatically.
5> Follow on-screen instruction to fix the issue.

 


We may also try to force terminate some apps which might be in conflict.
Go to Taskbar.
Make a right click on the taskbar and choose the option Task manager.
Now go to the Process tab.
Find out any such program running.
Make a right click on it and choose the option End Task.
The program is now closed.
Now use Camera or webcam in your Laptop.

 

 

Observe and update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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