English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

4 Posts

05-05-2017

US

18 Signins

185 Page Views

  • Posts: 4
  • Registered: ‎05-05-2017
  • Location: US
  • Views: 185
  • Message 1 of 8

Jumping and flickering display on ThinkPad X270

2017-05-05, 21:32 PM

I recently purchased a ThinkPad X270 with the 1920x1080 IPS non-touch display.  After only a very short time using it, I noticed that the display starting jumping and flickering very badly at random times.  The BIOS and all of the drivers were updated to what the Lenovo Companion tool recommended.  I captured some video of the behavior here:

 

https://1drv.ms/v/s!AjP8R5t89zq2oXvMKmnuV_6l0fic

 

I was hoping that this was just a bad individual unit.  I contacted support and explained the problem, and they set me up with a replacement.  Well, the replacement arrived yesterday and it's doing the exact same thing.  Videos of the new one exhibiting the problem are here:

 

[admin - link removed]

 

I've started the refund process for the new one because at this point, I suspect it is either a driver problem, a design problem, or a supply chain problem with the LCD panel.  I'm not sure what model I will ultimately upgrade to from my beloved x230 but unfortunately, I'm sure it's not the x270.

Reply
Options

4 Posts

05-05-2017

US

18 Signins

185 Page Views

  • Posts: 4
  • Registered: ‎05-05-2017
  • Location: US
  • Views: 185
  • Message 2 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-07, 18:03 PM

UPDATE: this problem seems to be more readily apparent with, perhaps even caused by, the inclusion of the Hyper-V feature set from Windows 10 Pro.  Hyper-V can be added in the "Turn Windows features on or off" control panel.

 

Can anyone confirm this or has anyone else seen this before?

Reply
Options

7734 Posts

01-13-2008

US

76849 Signins

2155258 Page Views

  • Posts: 7734
  • Registered: ‎01-13-2008
  • Location: US
  • Views: 2155258
  • Message 3 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-07, 18:38 PM

Hello and welcome,

 

I don't have experience with this issue but The Google indicates that it's sometimes corrected by BIOS or graphics driver updates.

 

The updates offered by Companion may lag what's available on the support site.  Have you had a look there for more recent downloads?

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

Reply
Options

4 Posts

05-05-2017

US

18 Signins

185 Page Views

  • Posts: 4
  • Registered: ‎05-05-2017
  • Location: US
  • Views: 185
  • Message 4 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-08, 0:55 AM

Hi zoltanthegypsy,

 

Thanks for the note.  The drivers and BIOS are all in line with what is distributed on the product page but the problem still persists if Hyper-V is installed.

 

Reply
Options

7515 Posts

09-04-2014

SK

32278 Signins

1188870 Page Views

  • Posts: 7515
  • Registered: ‎09-04-2014
  • Location: SK
  • Views: 1188870
  • Message 5 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-09, 9:29 AM

Hi dougherty477,  also welcome,

 

I removed one of your links because it included one of your serial numbers; not something we like to see in public even linked to.

Also to help look into this a little deeper could you perhaps provide the following further information;

Graphics driver version
OS version
Virtual OS version

Steps required to reproduce, i.e. enable virtual terminal .....

 

Thanks in advance

 

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.

Reply
Options

4 Posts

05-05-2017

US

18 Signins

185 Page Views

  • Posts: 4
  • Registered: ‎05-05-2017
  • Location: US
  • Views: 185
  • Message 6 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-10, 17:45 PM

Intel has released an updated driver for the HD Graphics 620 to address this issue:

https://communities.intel.com/message/473507#473507

 

 

Could someone from Lenovo please look into repackaging it for affected Lenovo devices?

 

Reply
Options

7515 Posts

09-04-2014

SK

32278 Signins

1188870 Page Views

  • Posts: 7515
  • Registered: ‎09-04-2014
  • Location: SK
  • Views: 1188870
  • Message 7 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-05-10, 18:37 PM

We are aware of the new release from Intel and have been awaiting your response to my previous message and PM requesting your serial numbers, which I admit, you may not have responded to the PM as a result of my above response which came later re. the s/n.

I'm going to be sending you another PM, please look out for it.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.

Reply
Options

18 Posts

12-16-2017

CA

48 Signins

492 Page Views

  • Posts: 18
  • Registered: ‎12-16-2017
  • Location: CA
  • Views: 492
  • Message 8 of 8

Re: Jumping and flickering display on ThinkPad X270

2017-12-16, 6:04 AM

hi would you please tell us the model name of your lcd like this https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/x270-hd-LCD/td-p/3910053 

thanks

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save