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fbartolozzi
Fanfold Paper
Posts: 4
Registered: ‎12-28-2016
Location: US
Views: 121
Message 1 of 1

Keyboard and mouse lockup when laptop is connected to dock

Hello all.

 

I have a user with an older X1 Carbon (Machine Type34443444GYU) and a ThinkPad USB 3.0 Dock (basic model from what I can see).

 

They've been using it for over a year at the very least but for the last couple of weeks their wired keyboard and mouse on the dock just lock up. The keyboard and touch pad on the laptop work fine. Undocking and redocking do the trick but this happens several times a day with no rhyme or reason.

 

I've run virus scans, hardware diags, done some cleaning on the system, updated all the drivers I can find and I even swapped the entire dock and all of it's cabling for the same model. We had a spare that had never been used. I reinstalled the dock drivers fresh. The only thing I have not had a chance to do is to update the chipset which I saw was availble via Lenovo updates. I intend to do that as soon as I can get access to the system again.

 

If that fails to help does any one have any ideas at all about what to try?

 

Thanks!

 

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